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Retail Travel Specialist

3 months ago

Johannesburg, South Africa HotelJobs.co.za Full time

**APPLY NOW - Travel Specialist - Retail**

**Johannesburg, Gauteng**

**Requirements**:

- Minimum of 3 - 5 years previous inbound tour consulting experience required
- A passion for delivering service excellence
- An in-depth knowledge of Tourplan advantageous
- A good knowledge of South Africa, Southern and East Africa preferable
- A willingness and aptitude to learn
- Good understanding of terms and conditions, product knowledge, third party Product destinations
- Understanding of travel industry channels
- Excellent computer skills including:

- Tourplan advantageous
- ESS is essential
- WETU
- Understanding of quantitative and qualitative data analysis and being able to make decisions based on these analyses
- Understanding and knowledge of the different markets in which Tour Operators operates in
- Relevant understanding of Business to create and formulate a strategy and make commercial decisions
- Sales process and methodologies
- Problem-solving skills
- Experiential Creativity (Crafting Experiences)
- Guest/Client Delight

**Description**
- Creative planning and designing of itineraries
- Managing the reservations process for bookings in a manner which ensures guest budget is achieved
- Handling of bookings from quote to finalising, invoicing and travel documents
- Consistent and clear communication with agents, sales teams, preferred supplier partners and colleagues
- Emergency duty will be on a rotational basis as per the Retail Emergency BOP
- Working hours early and late shift on a weekly rotational basis
- Calm and professional manner of servicing agents and guests
- Proactive selling of our products and services ensuring the best possible safari for the guests
- An independent, curious and “can do it” nature
- Upholding the values of such as: Care of the people, Care of land and Care of the wildlife

**Package on offer**
- Market Related Salary
- Company Benefits

**Starting Date**: Immediately

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