Short Term Internal Sales Team Manager

7 days ago

Johannesburg, South Africa PPS Group Full time

**Main duties and responsibilities**:
People Management:

- Identify, recruit and train sales agents
- Determine and analyse development needs for the team and ensure that identified training requirements are budgeted for and executed
- Agree on targets and service levels with sales agents, by conducting daily, weekly, and monthly operational performance discussions
- Support sales agents in their sales efforts i.e., preparing quotes, and assisting with converting into business
- Provide constant communication and feedback to all stakeholders relating to all aspects of the sales operation; Coach and mentor team leaders on daily basis in order for them to improve their teams’ productivity
- Identify, open, and cultivate new sources of PPS members
- Establish and maintain a succession plan for the team, using the formal talent management process for identified talent and an informal process for remaining roles
- Arrange and co-ordinate campaigns
- Monitor the flow of and resolve any problems relating to quotes and new business
- Coordinate and facilitate presentations to PPS and prospective members
- Growth of the team will be dependent on performance
- Address poor performance of team members through the formal Performance enhancement program and ensure that continued poor performance is appropriately dealt with
- Assist in growing the intermediary relationships in order to build PPS STI Member base
- Motivate team members and ensure that their efforts are recognized, e.g., incentives and recognition programmes
- Take responsibility for growing premium income
- Control Loss ratios to acceptable PPS STI business standards

Risk and Control Objective:

- Ensure that all activities and duties carried out are fully compliant with regulatory requirements, the enterprise-wide risk management framework and internal PPS Policies and Policy Standards
- Understand and manage risks and risk events (incidents) relevant to the role
- Allocate duties to team members in order to achieve operational targets, including prioritisation and staff scheduling
- Based on gaps identified, motivate requests to have additional resources: including, people, budget, and equipment
- Obtain a thorough understanding of the Sales business unit strategy and explain it to team members in a way that they understand their contribution required
- Explain targets and take accountability for the monitoring and achievement of performance objectives in the sales department, in terms of employee satisfaction, customer experience, risk and compliance. Create quarterly, monthly, and weekly plans to ensure results delivery
- Manage departmental incentive budget, Implement productivity and improvement measures by coaching and mentoring

Stakeholder Management:

- Build and maintain relationships with stakeholders (e.g., product providers, product owners, internal and external customers) by meeting with them on a regular basis.
- Address any concerns and issues with stakeholders and negotiate deliverables based on SLA's. Manage the working relationship with internal departments (e.g., Administration, Financial Control, and IT) by engaging and consulting on service gaps and put the plan in place for implementation in order to improve call centre service delivery
- Identify and engage with the key role players within the PPS Group to assist in enhancing the PPS Member value proposition
- Service procedures and processes that could be used within in PPS STI to enhance Member experience
- Administer Service Level Agreements (SLAs) with product providers, campaign managers, internal and external distribution and ensure that contracted SLAs are obtained and met

Reporting:

- Populate balance scorecards for the Sales department on a monthly basis according to business outline processes
- Provide Management Information (MI) reports on campaigns to assess if agreed SLAs are being met
- Conduct statistical analysis to track performance variances and determine causes of errors
- Make recommendations for productivity or process enhancement to Reporting Line

Achievement of financial goals:

- Achieve annual sales targets according to business objectives, potential and growth, through delegation and close monitory of the performance of internal and external sales force
- Track and monitor the Sales force’s performance on a daily, weekly, monthly, quarterly, and annual basis through sales performance statistics, and provide coaching and feedback on how to improve and sustain their performance
- Discuss and agree with team members individual targets for products and campaigns to be driven as the year unfolds,
- Track the overall performance statistics per team member through an individual sales performance schedule to enable easy, quick, and effective review of due incentives and/or commission

**Education**:

- Matric (Grade 12)
- Short Term Insurance qualification preferable
- 3-year degree will be beneficial
- FAIS compliant (150 credits at NQF level 4) - Perso

  • Short-term Sales Consultant

    7 months ago

    Johannesburg, South Africa Envestpro Short-term Full time

    **Minimum entry requirements** South African citizen Strong Network Own reliable motor vehicle (compulsory) Matric - Grade 12 Tertiary qualification Clear ITC record Clear criminal record Own laptop **Advantageous qualifications to have, if DOFA is applicable** RE5 Wealth Management FAIS qualification (120 Credits) Class of Business...

  • Short Term Insurance Team Leader Sales

    7 months ago

    Johannesburg, South Africa Absa Bank Limited Full time

    Empowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job...

  • Short Term Sales Consultant

    7 months ago

    Johannesburg, South Africa PPS Recruitment Full time

    **Job Advert Summary**: To market and sell the PPS Short Term insurance productions to eligible members via the inbound and outbound channels in order to achieve sales targets. To actively engage with short term insurance brokers and cleints to assist with quotes. **Minimum Requirements**: **Qualifications and Experience**: - Matric. - 120 FAIS credits. -...

  • Short Term Sales Consultant

    2 weeks ago

    Johannesburg, South Africa PPS Recruitment Full time

    **Job Advert Summary**: To market and sell the PPS Short Term insurance productions to eligible members via the inbound and outbound channels in order to achieving of sales targets. To contact short term insurance brokers and clients to assist with short term insurance quotes. **Minimum Requirements**: **Qualifications and Experience**: - Matric. - 120...

  • Short Term Insurance Team Leader

    7 months ago

    Johannesburg, South Africa Absa Bank Limited Full time

    Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary 3...

  • Short Term Insurance Sales Agent

    7 months ago

    Johannesburg, South Africa Absa Bank Limited Full time

    Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job...

  • Short Term Broker

    2 weeks ago

    Johannesburg, South Africa Ultra Personnel Full time

    You will work closely with the Call Centre Team who book your appointments and work closely with a Short Term Administrator who will manage your admin. - Deal with a "high profile" and "high earning" client base - Visit new clients and offer cost effective solutions - Obtain competitive prices from various Insurance Providers - Minimum of 2-3 years short...

  • Short-term Insurance Sales Agent

    7 months ago

    Johannesburg, South Africa Absa Bank Limited Full time

    Empowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary 3...

  • Short Term Actuary

    21 hours ago

    Johannesburg, South Africa Communicate Recruitment Full time

    Looking for a skilled and experienced Short Term Actuary to join our team! We are a leading Insurance company with a focus on providing top-notch coverage to our clients. As a Short Term Actuary you will play a crucial role in assessing risk and developing pricing models for our various short-term insurance products. **Requirements**: - Bachelor's or...

  • Sales Manager Short Term Insurance Port Elizabeth

    7 months ago

    Johannesburg, South Africa The Recruitment Council Full time

    Are you a dynamic sales professional looking to step into a leadership role in the Short Term Industry? Our esteemed client, a leading Financial Services company, is seeking a talented Sales Manager to drive their sales team to new heights! - The purpose of the role is to execute on the company’s sales strategy. - This will include the achievement of...

  • Short Term Commercial Sales Consultant

    21 hours ago

    Johannesburg, South Africa Energy at Work Projects Full time

    Short Term Sales Contact Centre has an exciting position available for an Commercial Insurance Sales Consultant. **Key Responsibilities**: Selling products over the telephone in an inbound model Dealing with sales telephone enquiries on all new commercial short-term insurance quotes. Adhering to the underwriting criteria and requirements Maximise each...

  • Short Term Insurance Team Leader Absa Idirect

    5 days ago

    Johannesburg, South Africa Absa Bank Limited Full time

    Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary Short...

  • Financial Advisor Short Term Insurance

    5 days ago

    Johannesburg, South Africa Qunu Staffing Full time

    Job Title : Financial Advisor - Short-term Insurance Business Unit : Short-Term Insurance Location : Johannesburg or Cape Town Introduction Gradidge-Mahura Mahura Investments is looking to appoint a Financial Advisor specialising in Short-Term Insurance Personal Lines. The person must be committed, driven and results oriented. The Advisers must be able to...

  • Team Leader Claims Short Term Insurance

    7 months ago

    Johannesburg, South Africa Absa Bank Limited Full time

    Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary Short...

  • Sales Representative

    2 weeks ago

    Johannesburg, South Africa Luxury Lodging Full time

    **Sales Representative - Short Term Rental Property Management** Are you a driven and ambitious salesperson looking to make an impact in a **rapidly growing company**? We are a team of property managers focused on expanding our short-term rental portfolio, and we’re looking for a **motivated Sales Representative** to help us grow. If you’re skilled at...

  • Sales Consultant: Short-term Insurance

    7 months ago

    Johannesburg, South Africa Energy at Work Projects Full time

    Exciting Opportunity for an Insurance Sales Consultant (Short-Term Insurance) fluent in AFRIKAANS. Join one of our esteemed clients, a leading player in the financial sector, as they seek top-notch Insurance Sales Consultants specializing in Short-Term Insurance. Your role will revolve around providing exceptional service to existing clients by offering...

  • Short-Term Insurance Broker

    4 days ago

    Johannesburg, South Africa Jobted ZA C2 Full time

    Short-Term Insurance Broker Are you a seasoned professional in short-term insurance with a passion for delivering exceptional client service? Minimum Requirements: - NQF Level 4 qualification in short-term insurance or a relevant financial qualification (minimum 120 credits). (Candidates actively completing their qualifications within their DOFA date will...

  • International Audit Professional

    3 weeks ago

    Johannesburg, Gauteng, South Africa Gold City Offshoring (Pty) Ltd Full time

    Exciting Short-Term Contracts for Experienced Audit SeniorsA career-defining opportunity awaits in South Africa, as leading auditing firms in the US and UK seek talented professionals to work remotely. As an experienced audit senior, you'll have the chance to gain invaluable international experience, develop strong client relationships, and enhance your...

  • Short Term Insurance Broker

    1 week ago

    Johannesburg, South Africa To The Point Recruitment Full time

    Sales in Short Term Insurance to corporates - Direct sales - Have an entrepreneurship mindset - Be able to generate their own leads - And be a deal maker - Qualifications: FAIS Credits, RE 5 - FAIS Regulatory examination for Representatives/ not applicable for applicants with no STI sales experience and National Senior Certificate ( Grade 12) **Job Type**:...

  • Manager: Claims Short Term Insurance

    21 hours ago

    Johannesburg, South Africa Absa Bank Limited Full time

    Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary Short...