Account Manager
3 months ago
**About RedCloud**
RedCloud is leveraging AI-powered technology to break down the barriers to fair and profitable trade in emerging markets.
RedCloud's Intelligent Open Commerce Platform connects FMCG Brands, Distributors, and Local Merchants on a single, equitable marketplace, empowering them with real-world insights and data to help them make better decisions. RedCloud enables FMCG Brands to seize new opportunities in emerging markets, facilitates access to more buyers & streamlines operations for Distributors, and helps Local Merchants spend more time selling products, not searching for them.
The company comprises a highly diverse, dynamic team of driven talented people from over twenty different countries, speaking multiple languages, with a physical footprint in Africa, Europe, and Latin America.
As **Account Manager**, you will play an integral role in developing successful, long-term relationships with a portfolio of clients across South Africa, connecting with key business executives and stakeholders. Acting as a key point of contact between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. Managing and developing client accounts to initiate and maintain favourable relationships with clients as our product road map evolves.
**What you will be doing**
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
- Acting as a link between Product Engineering and Pre-Sales Teams to ensure accurate and timely resolution of technical issues that may arise during the pre-sales process.
- Assist in the recruitment, assessment, and general management of the Field Activation Officers in assigned territory.
- Provide Sales Support and/or Professional Services for implementation
- Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors.
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
- Forecast and track key account metrics.
- Build a solid understanding of the FMCG distribution chain, from end to end.
- Monitor and analyse customer's usage of our product.
- Working with the Sales team to onboard and integrate new clients and developing existing client relationships.
**What you should have**:
- Strong understanding of digital solutions across Payments, Ordering, Marketing solutions and B2B marketplaces
- Ability to comprehend RedCloud technology product line and to communicate our value proposition to prospects.
- Utilise product and market awareness to maximise opportunities.
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level.
- Experience in delivering client-focused solutions based on customer needs.
- Proven ability to manage multiple projects at a time while paying strict attention to detail.
- Excellent listening, negotiation, and presentation skills
- Excellent verbal and written communications skills
- Deep digital understanding
- Self-motivated and able to thrive in a results-driven environment.
- Natural relationship builder with integrity, reliability, and maturity
- Critical thinking and problem-solving skills.
- Keen attention to detail and adherence to deadlines
Check out the links below to see what our CEO Justin Floyd has to say about our plans for growth for the year ahead, and to see our latest video on the mission we’re on
RedCloud I We're growing
RedCloud I Red101 App I Open Commerce
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