General Technician: Ups

2 weeks ago


Durban, South Africa Mustek Full time

**Purpose**:
The Technician will be responsible to test, diagnose and repair Jobs assigned to them.

**Responsibilities**:

- Complete optimum number of repairs per day according to the
- specific discipline. Keep to a minimum of 3 per day.
- Complete work within the turnaround time of less than two days.
- Maintain work rate at above 95% of SLA.
- Maintaining a rework rate of below 3%.
- Follow the correct test and repair process for all international brands.
- Accept Jobs on the system after items has being booked in and allocated.
- Follow up with clients awaiting feedback, quotes and update notes on
- the system. Update the client on the job progress.
- Return 100% of test stock to service stores within 2 days from receipt.
- Documents actions by completing fault reports and quality forms.
- Assemble, test, pack, image and QC desktops, notebooks & tablets.
- Keep to production schedule.
- Check the information system for outstanding production orders.
- Upgrade and downgrade OS where required.
- Ad-hoc tasks as required.

**Qualification and Experience**:

- Matric
- CompTIA A+, N+ and S+ preferred
- 2 years’ experience as a technician
- Hands on technical experience
- Diploma in Electrical / Electronic engineering (preferred)
- Drivers licence

**Skills and Knowledge**:

- Good knowledge of general administrative and internal processes
- Knowledge of ICT industry
- Knowledge of Windows 7, 8, 10, 11
- Knowledge of Android
- Problem solving sills (analytical)
- Good communication skills (verbal and written)
- Technical skills and problem analysis
- Strong organizing and planning skills


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