Customer Manager: Vkb Milling, Mpumalanga

6 months ago

Nelspruit, South Africa VKB Group Full time

**Introduction**

VKB Milling (Pty) Ltd is one of four subsidiaries of VKB Agri Processors (Pty) Ltd, the agri-processing division of the VKB Group. The VKB Group is a significant role player in the agricultural industry in South Africa and strives, through best practices, continuous improvement and world-class operations, to add meaningful value to the industry.

VKB Milling (Pty) Ltd operates white maize mills in Mokopane and Louis Trichardt in Limpopo, and Mashishing in Mpumalanga, a wheat mill in Frankfort in the Free State as well as a maize mill in Christiana and a Wheat Mill in Modderrivier in the Northern Cape.

The company offers employees the opportunity to utilise and develop their skills and knowledge in a challenging and rewarding work environment.

**Job Function**
Promote the customer-base of the VKB/GWK Farm Foods brands and generate internal and external sales to support the business strategy. Represent and sell the organisation’s products and/services to customers by visiting and obtaining orders and ensure growth in market share and develop new business.

**Requirements**:

- Grade 12 or equivalent (National diploma in sales and marketing related fields)
- Computer literate
- 3 years applicable experience.
- Excellent communication, marketing skills and must be able to establish customer relationships.
- Proficiency English
- Valid Driver License

**Duties and Responsibilities**
- Customer-focused and sales execution excellence at customer-specific level.
- Build and maintain market share in area of sales.
- Execute sales targets against customer-specific requirements and derived sales delivery plans.
- Manage a team of Field Marketers & Merchandisers in all aspects and requirements to deliver the plan, training and control of staff is key.
- Ensure optimal execution of service commitments to customers, ensure service delivery to customers are on a high standard to ensure growth in market share.
- Meet targets as per budget for sales team as set by management.
- Weekly reporting of financial performance to management.
- Build and retain customer trade relationships at store/customer level, visit clients on a weekly basis and take orders.
- Product-specific sales focused on retail and wholesale customer level, delivering against daily sales targets.
- Day-to-day client sales services in terms of POS, activation, promotions, and demos.
- Solicit new clients on an ongoing basis and gain incremental volumes in identified areas.
- Facilitate and solving of queries and complaints and escalate unresolved issues as a matter of urgency.
- Manage costs within set parameters.
- In conjunction with the Accounts Receivable department, manage collections with customers.
- Build strong internal relationships with the Finance, Internal Sales, Production and Logistics departments.
- Manage customer expectations on deliveries.

**Skills**
- Analytical skills and ability
- Planning Skills
- Marketing Skills
- Communication
- Organisational skills
- Good administration skills
- Interpersonal skills
- Conflict management skills

**Other Information**
- The company can expire jobs at any time at their own discretion.
- VKB Group is an equal opportunity employer. VKB Group’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process aligned to VKB Group’s Employment Equity & Transformation Strategy. VKB Group actively supports the recruitment of People with Disabilities
- Use Google Chrome when accessing the portal
- Clear copy of your CV in either PDF or Word
- The CV should not have handwriting on the document
- ** When uploading profile picture**, make sure the minimum size uploaded is **300 x 300px

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