Sales Client Query Agent

2 weeks ago


Cape Town, South Africa Intelligent Debt Management Full time

**Key Responsibilities**:

- Debt Counseling
- The National Credit Act
- Payment and debit order queries
- Retention queries
- Credit provider queries received from clients

The agent will be measured on accuracy and speed of query resolution.

**Minimum Requirements**:

- Must have tertiary education in the Finance/business field
- Client service experience or query management is advantageous
- Financial Acumen
- Excellent client service skills
- Good understanding of the financial services industry
- Willingness to work shifts
- Criminal clear
- Credit clear

**Key Competencies**:

- Problem solver
- Urgency to attend to client queries and resolve them
- Excellent verbal and written communication skills
- Excellent listener
- Excellent time management
- Analytical
- Ability to work well in a team environment
- Financial acumen
- High levels of honesty, accountability and integrity

**Closing Date**: Before COB 23rd January 2023



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