Services Manager

2 weeks ago

East London, South Africa Abantu Staffing Solutions Full time

**Employment Type **:Full Time

**Experience **:3 to 5 years

**Salary **:Negotiable

**Job Published **:09 May 2023

**Job Reference No. **:194840211

**Overview**:
**Minimum requirements**:

- Relevant NQF7 tertiary qualification in Facilities Management, Business Management/Administration, Hospitality Management, Logistics Management, Supply Chain/Contracts Management, Project Management or related
- 3+ years' relevant experience managing outsourced/insourced Soft Services, Integrated Facilities Management and Bundled Soft Services
- 3+ years’ experience managing large teams
- Knowledge / exposure in Industrial Relations

**Overview of responsibilities**:

- Effective management of external service providers
- Effective quality systems management
- Effective financial management
- Effective people management

**Detailed responsibilities**

**Effective management of external service providers through**:

- Identifying, together with Group Procurement, applicable services and service providers
- Reviewing SLA and in consultation with Group Procurement, document specific hospital requirements and ensure signature by relevant parties
- Driving and monitoring conformance to SLA, identify gaps and implement corrective action
- Maintaining productive relationships with service providers through regular meetings
- Effective relationship building with internal and external stakeholders
- Participating actively, where necessary, on internal and external review meetings

**Effective quality systems management through**:

- Ensuring customer satisfaction survey is conducted on a regular basis and ensure requirements/complaints are identified, investigated, acted upon and managed appropriately
- Ensuring external stakeholders conform to agreed quality standards and drive conformance to relevant health and safety legislation as it relates to area of responsibility
- Identifying alert and incident trends and drive corrective actions
- Ensuring compliance to ISO 9001:2008 and ISO 1400:2004
- Preparing for and participate in various audits
- Conduct regular audits, walkabouts and checks within the facility including services production areas (kitchens, cleaning storerooms, guard houses etc.)

**Effective Financial Management through**:

- Participating in budgeting process and monitor performance against budget
- Planning, agreeing and implementing Capex expenditure with hospital management
- Review services benchmark report to effectively manage outsourced services cost and quality metrics
- Ensuring accurate and timeous invoices are received from external suppliers for processing
- Ensuring invoices are captured according to approved catalogues and contracts

**Effective people management through**:

- Demonstrating visible leadership in respect of the organisation’s values, operating model and strategy and actively sponsor company initiatives and projects in own area of responsibility
- Recruiting, retaining, motivating and developing staff according to the organisation’s people policies and practices
- Effective facilities management through:

- Ensuring the hospital facility is always in a clean and in habitual state
- Participating in building hand-over projects to ensure additional soft services are procured timeously where applicable

**Competencies**:

- Resilience
- Ethical behaviour
- Leading by example
- Excellence orientated
- Customer responsiveness
- Problem-solving, analysis and judgement
- Motivating, influencing and developing people

**SKILLS**:
Capital Management

Financial Management

ISO (International Organisation for Standardisatio

Procurement

Quality Management Systems

Service Level Agreements (SLA)

**INDUSTRIES**:
Healthcare

Hospitality

Property

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