Manager Systems After Sales

3 months ago


Johannesburg, South Africa ONDINI CONSULTING (PTY)LTD Full time

The position will focus on the management, maintenance, and enhancement of the After-Sales related systems. This position will work collaboratively with cross-functional teams (Service, Technical, Warranty, and the dealer network).

**KEY PERFORMANCE AREAS**:
**Project Management**
- Coordinating internal resources and third parties/vendors for the flawless execution of projects.
- Developing project scopes and objectives, involving all relevant stakeholders / business owners and ensuring technical feasibility.
- Ensuring that all projects are delivered on-time and within scope.
- Ensuring resource availability and aligning priorities to business needs and expectations.
- Continuous feedback to stakeholders /business owners.
- Establish and maintain relationships with third parties/vendors/dealers

**Application Management**
- Continuous improvement of workflows and systems to speed up processes.
- Business analysis and specking of system changes.
- Ongoing development and maintenance of existing and new systems.
- To have a close relationship with the development team and to ensure that there is an understanding of the system requirements.
- Managing new BI development and reporting.

**3rd Part Systems Integration**
- Management of Integration to 3rd Party Systems. E.g., Dealer Management Systems, Innovation, and SAP.
- Quality assurance of any new system changes.
- Monitoring of live systems and escalation of any issues.

**Human Resources**
- Management of supplier teams
- Continuous development and training of staff
- Empowerment of staff

**QUALIFICATION AND EXPERIENCE REQUIRED**:

- NQF level 7: (360 credits - Level 8 Framework) or equivalent qualification
- Project Management

**Salary**: From R5,000,000.00 per month


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