Customer Service Agent
3 months ago
As a Customer Service Agent you must be capable of performing multiple functions at once and move seamlessly through operations while providing customers with the greatest customer service possible throughout their rental experience.
Welcoming customers in a professional manner
- Ensure each reservation has an allocated vehicle taking note of customer requests.
- Ensure adequate resources to cover deliveries and collections for the day.
- Assist new and existing customers with enquiries, quotations, bookings, and rental contracts.
- Process Rental Agreements with accuracy and detail.
- Sell Optional Extras while using approved sales techniques to disclose rates, terms and conditions of rental and obtain customer signatures.
- Attend to Swap Overs and Breakdowns swiftly by following the correct procedures and contacting the relevant departments when Roadside Assistance is required.
- Adhere to Risk Policies to mitigate theft of Company Assets.
- Follow-up on payments for rental extensions and liaise with the risk department regarding non-payment.
- General office duties, including but not limited to, printing and scanning.
- Providing customer service by directing customers to their assigned vehicle and assisting with the Car Park Exit Process. (This includes a thorough Vehicle Inspection with the client before leaving the premises.)
- Effectively handle all aspects of the Check-In Process in accordance with the company’s Quality Control, Claims and Accident Policies and Procedures.
Must be able to work shifts as required
Application Question(s):
- Are you able to work shifts, including midnight shifts?
**Experience**:
- Customer service: 1 year (required)
Application Deadline: 2024/10/01
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