Operation Specialist- Latin
2 weeks ago
**Sector: Travel**
**Area/Location**:Johannesburg & Cape Town
**Primary Purpose**:
- To fill a full operations role in the booking process, firstly as a support to the travel designers but being the first line in relationships with suppliers and administration of the entire backend of each booking made by the journey designers.
- To secure the booking with all services providers including travel designers accurately, efficiently, timeously and with zero errors
**Detailed Responsibilities**
- Develop Stakeholder relationships with Travel Designers, external Suppliers and Internal Sales Teams.
- Keep all booking information updated in the system ensuring Customer Relationship Management (CRM) is continually up to date.
- Contact suppliers in writing to confirm or cancel relevant services giving them all special requirements
- Escalate complaints that could negatively affect long-term relationships, to relevant Managers
- Attend all Brand and Associated Product training
**Qualification**:
- Matric certificate with maths (minimum standard grade or above)
- Tertiary certificate in Travel & Tourism/hospitality.
**Experience**:
- 4-5 years experience at an Intermediate level.
- Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.
Proven English literacy.
- Working knowledge of Tour Plan and WISH or similar booking/operating system. Excellent product and geographic knowledge on Southern & East Africa.
- Personal and work travel experience in Southern and East Africa.
- Problem solver and good with guest face to face interaction onsite.
- Excellent attention to detail.
**Skills**:
- Excellent communication skills in English, both written and oral
- Foreign language skills advantageous.
**Personal Abilities**:
- Team worker, service and result oriented
- Precise, organised and good communication skills
- Ability to interface with various departments.
- Good follow up skills.
- Consistent approach to quality of output, service and result orientated.
- Good administrator and professional in all dealings.
- Dedicated to customer satisfaction and wanting to "go the extra mile".
- Self-motivated and driven with high energy levels.
**Interests**:
A passion for wildlife and a commitment to sustainability and conservation.
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