Office Support Coordinator
2 weeks ago
Key Performance Area:
- Support administration services team to facilitate a timely and efficient response to members and others helping the department to meet internal and external service level and performance targets
- Ensure data integrity and completion of missing data with the CRM system where appropriate
- Effective management of electronic/paper files in line with GDPR regulations
- Build relationships with key stakeholders internally and externally to maximise operational effectiveness.
- Input into the ‘Academy’ and continued development of competency frameworks and learning material - identifying training requirements
- Provide cross departmental support where required to ensure KPIs are met and service standards are maintained
- Undertaking other duties and tasks that are appropriate to the level or role that may be required
Minimum Requirements:
- Prior experience in Operations Support/Office administration
- Experience of working to tight deadlines whilst producing consistently accurate work.
- Experience of working in a team environment.
- Managing confidential matters sensitively.
- Microsoft Office packages
- Able to communicate effectively
- Able to adapt to change
- Strong attention to detail to spot errors that could cause rework / reputational damage
- Proactive management of work load to pre-empt requirements from stakeholders
- Working knowledge of protocols for claims and/or non-claims work (desired)
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