Receptionist - Protea Hotel Fire & Ice Menlyn
7 days ago
**Job Number** 22141928
**Job Category** Rooms & Guest Services Operations
**Location** Protea Hotel Fire & Ice Pretoria Menlyn, Summit Place Precinct, Menlyn, Pretoria, Johannesburg, South Africa VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
***
answer and direct incoming calls
welcome and greet guests
make and confirm reservations for guests
register and check guests in
verify guest's payment method
issue room keys and direct guests to their rooms
maintain clear and accurate records of guest room bookings
compute all guest billings, accurately post charges to guest rooms and house accounts
receive and transmit messages for guests
listen and respond to guest queries and requests both in-person and by phone
provide accurate information about local attractions and services
liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
close guest accounts and check guests out
AR/Direct Bills
review accounts and charges with guests during the check-out process
process accurate payment of guest accounts
maintain a neat and orderly front desk and reception area
Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay
Process invoices, post checks to vendors and distribute employee checks
Respond to guest complaints, requests and emergencies
Reconcile all accounts in a timely manner
Verify that all EOD work has been performed by other departments
Schedule guest wake-up calls and reservations for the following day
Respond to guest inquiries, concerns and complaints as needed
Answer phones and place reservations
Key Competencies and Qualities
customer service orientation
attention to detail and accuracy
ability to multitask and prioritize
professional appearance and attitude
effective verbal and written communication skills
ability to handle stress and stay calm under pressure
conflict resolution skills
decision making and judgment skills
team work
flexible regarding work schedules
Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Transmit information or documents using a computer, mail, or facsimile machine. Operate standard office equipment other than computers. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Handle incoming and outgoing mail, including date stamping and distributing incoming mail. Create and maintain computer
- and paper-based filing and organization systems for records, reports, documents, etc. Compile, copy, sort, and file records of office activities, business transactions, and other activities. Enter and locate work-related information using computers and/or point of sale systems.
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and proc
-
Manager On Duty sa
2 weeks ago
Johannesburg, South Africa Marriott Worldwide Full time**Job Number** 22139118 **Job Category** Rooms & Guest Services Operations **Location** Protea Hotel Fire & Ice! Pretoria Menlyn, Summit Place Precinct, Menlyn, Pretoria, Johannesburg, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager...
-
Waiter-fire & Ice! Menlyn
5 days ago
Johannesburg, South Africa Marriott Worldwide Full time**Job Number** 22108269 **Job Category** Food and Beverage & Culinary **Location** Protea Hotel Fire & Ice! Pretoria Menlyn, Summit Place Precinct, Menlyn, Pretoria, Johannesburg, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management Explore our very big world We welcome you to join our...
-
Johannesburg, South Africa Marriott International, Inc Full time**Job Number** 22198885 **Job Category** Procurement, Purchasing, and Quality Assurance **Location** Protea Hotel Fire & Ice! Johannesburg Melrose Arch, 22 Whiteley Road, Johannesburg, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Receive and stage...
-
Johannesburg, South Africa Marriott International, Inc Full time**Job Number** 22127199 **Job Category** Engineering & Facilities **Location** Protea Hotel Fire & Ice! Johannesburg Melrose Arch, 22 Whiteley Road, Johannesburg, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Respond and attend to guest repair requests....
-
Johannesburg, South Africa Marriott International, Inc Full time**Job Number** 22173889 **Job Category** Rooms & Guest Services Operations **Location** Protea Hotel Fire & Ice! Johannesburg Melrose Arch, 22 Whiteley Road, Johannesburg, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins by...
-
Duty Manager
2 months ago
Johannesburg, South Africa Marriott International, Inc Full time**Additional Information** **Job Number**24192804 **Job Category**Rooms & Guest Services Operations **Location**Protea Hotel Fire & Ice! Johannesburg Melrose Arch, 22 Whiteley Road, Johannesburg, South Africa, South Africa, 2076 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty...
-
Bartender - Protea Hotel Fire & Ice! By Marriott
2 months ago
Johannesburg, South Africa Marriott International, Inc Full time**Additional Information** **Job Number**24177670 **Job Category**Food and Beverage & Culinary **Location**Protea Hotel Fire & Ice! Johannesburg Melrose Arch, 22 Whiteley Road, Johannesburg, South Africa, South Africa, 2076 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Prepare drink orders for guests according to...
-
Bartender - Protea Hotel Fire & Ice! By Marriott
3 months ago
Johannesburg, South Africa Marriott International, Inc Full time**Job Number** 24177670 **Job Category** Food and Beverage & Culinary **Location** Protea Hotel Fire & Ice! Johannesburg Melrose Arch, 22 Whiteley Road, Johannesburg, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Prepare drink orders for guests according to...
-
Bartender - Protea Hotel Fire & Ice! By Marriott
7 months ago
Johannesburg, South Africa Marriott International, Inc Full time**Job Number** 24045533 **Job Category** Food and Beverage & Culinary **Location** Protea Hotel Fire & Ice! Johannesburg Melrose Arch, 22 Whiteley Road, Johannesburg, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Prepare drink orders for guests according to...
-
Financial Controller
19 hours ago
Johannesburg, South Africa Marriott International, Inc Full time**Job Number** 23137335 **Job Category** Finance & Accounting **Location** Protea Hotel Fire & Ice! Johannesburg Melrose Arch, 22 Whiteley Road, Johannesburg, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Functions as the property’s strategic...
-
Guest Experience Expert(Receptionist)
1 day ago
Johannesburg, South Africa Marriott International, Inc Full time**Job Number** 23082192 **Job Category** Rooms & Guest Services Operations **Location** Protea Hotel Fire & Ice! Johannesburg Melrose Arch, 22 Whiteley Road, Johannesburg, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving...
-
Guest Arrival Expert
7 months ago
Johannesburg, South Africa Marriott International, Inc Full time**Job Number** 24043320 **Job Category** Rooms & Guest Services Operations **Location** Protea Hotel Fire & Ice! Johannesburg Melrose Arch, 22 Whiteley Road, Johannesburg, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Greet and escort guests to rooms. Open...
-
Bar Attendant
5 days ago
Johannesburg, South Africa Marriott Worldwide Full time**Job Number** 22104723 **Job Category** Food and Beverage & Culinary **Location** Protea Hotel Fire & Ice! Johannesburg Melrose Arch, 22 Whiteley Road, Johannesburg, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Complete opening and closing duties...
-
Barman - Protea Hotel Fire & Ice Melrose Arch
7 months ago
Johannesburg, South Africa Marriott International, Inc Full time**Job Number** 23111643 **Job Category** Food and Beverage & Culinary **Location** Protea Hotel Fire & Ice! Johannesburg Melrose Arch, 22 Whiteley Road, Johannesburg, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Prepare drink orders for guests according to...
-
Front Office Manager
2 months ago
Johannesburg, South Africa Marriott International, Inc Full time**Additional Information** **Job Number**24163230 **Job Category**Rooms & Guest Services Operations **Location**Protea Hotel Fire & Ice! Johannesburg Melrose Arch, 22 Whiteley Road, Johannesburg, South Africa, South Africa, 2076 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMAR** Administering front office functions and...
-
Front Office Manager
4 months ago
Johannesburg, South Africa Marriott International, Inc Full time**Job Number** 24163230 **Job Category** Rooms & Guest Services Operations **Location** Protea Hotel Fire & Ice! Johannesburg Melrose Arch, 22 Whiteley Road, Johannesburg, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMAR** Administering front office functions...
-
Handyman - Protea Hotel Fire & Ice! By Mariott
7 months ago
Johannesburg, South Africa Marriott International, Inc Full time**Job Number** 24025988 **Job Category** Engineering & Facilities **Location** Protea Hotel Fire & Ice! Johannesburg Melrose Arch, 22 Whiteley Road, Johannesburg, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Respond and attend to guest repair requests....
-
Engineering Technician
7 months ago
Johannesburg, South Africa Marriott International, Inc Full time**Job Number** 23153419 **Job Category** Engineering & Facilities **Location** Protea Hotel Fire & Ice! Johannesburg Melrose Arch, 22 Whiteley Road, Johannesburg, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Respond and attend to guest repair requests....
-
Hotel Operations Manager
1 month ago
Johannesburg, South Africa Marriott International, Inc Full time**Additional Information** **Job Number**24210136 **Job Category**Rooms & Guest Services Operations **Location**Protea Hotel Fire & Ice! Johannesburg Melrose Arch, 22 Whiteley Road, Johannesburg, South Africa, South Africa, 2076 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Responsible for assisting in...
-
Handyman - Protea Hotel Fire & Ice Melrose Arch
7 months ago
Johannesburg, South Africa Marriott International, Inc Full time**Job Number** 23096518 **Job Category** Engineering & Facilities **Location** Protea Hotel Fire & Ice! Johannesburg Melrose Arch, 22 Whiteley Road, Johannesburg, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Respond and attend to guest repair requests....
