Technical Sales Support
2 weeks ago
Job Summary: Main objective is to give technical support to customers/clients and technical team regarding solar installation and sales.
Assisting with fixing and or replacing of product.
Assisting the technical and sales department with presentations.
**Key Responsibility**
1. Responsible for pre-sale and after-sales technical promotion work including installer training, system clarification
3. Replace or maintain faulty inverter and battery.
4. Responsible to reduce operational failure rates.
5. Responsible for technical docking in the sales process to ensure the compatibility of products
6. Responsible for pre-sales technology marketing, insight into the market and customer needs, enhance the company’s product visibility.
7. Test and repair faulty inverters and batteries in the warehouse and record documentations accurately; help organize faulty inverter and battery recall and shipment if it is asked by China team.
8. Communicate timely with China team.
9. Responsible for the establishment and maintenance of basic customer relationships, improve customer satisfaction, and improve customer performance evaluation.
10. Any and all other ADHOC duties
**Job requirements**
- Education Background
- Matric
- Diploma/Degree in Electrical Engineering or equivalent
- Work experience
- Experience in the manufacturing/electrical industry would be an advantage
- At least one year working with inverters
- Being a licensed electrician who can issue COC’s will be an advantage
- Having a PV Green Card certification will be an advantage
- Knowledge and skills required
- Effective communication skills
- Attention to detail
- Organising skills
- Customer service orientated
**Experience**:
- industry: 3 years (preferred)
- Sales: 3 years (preferred)
License/Certification:
- driver license (preferred)
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