Payment Operations Consultant
2 weeks ago
**Business Unit**:Discovery Bank**Function**:Banking**Date**:28 Jul 2023**About Discovery**
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
**About Discovery Bank**
Discovery Bank is a bank like no other - a shared-value bank, designed with our clients in mind. We’re all about sharing the value that clients create when they manage their money well, back with them through exceptional interest rates and rewards. Our Vitality Money programme measures how well clients manage their finances, informs them of what it means to be financially healthy, and empowers them with the knowledge to get enhanced rewards for managing their money well. If you’re adaptable, a problem-solver, always questioning the way things are done, passionate about doing what is right, and obsessed with providing a quality service experience, we have a job for you where you can be your best in an environment that’s safe and nurturing.
**About Payment Operations**
Responsible for internal account reconciliation relating to Domestic, cross border and VISA card payments, associated exception management and client payment queries. Responsible for pre-production UAT activities and incident management.
**Job Purpose**
**Areas of responsibility may include but are not limited to**
- Responsible for User Acceptance Testing (UAT) activities across all payment streams
- Putting together training content for Payment Ops team members
- Responsible for Learning and Development activities
- Act as a product coach across all payment streams and processes
- Work with DEL to create new Standard Operating Procedures and help Payment Operations with the review of the existing ones
- Fill a gap in other teams when person on leave or when there are capacity issues (plug and play)
- Production of relevant management reports
- Event/Incident management - drives with IT and setup war room etc
- Compile portfolio of evidence to address audit findings against Payment Operations
**Personal Attributes and Skills**
- Microsoft excel, outlook, word proficient
- Paradigm essential (medical scheme experience, navigate and resolve queries)
- Discovery Health system and process knowledge (advantageous)
- Written and verbal communication skills
- Analyse reports & documents
- Audit payment requests
- Providing payment confirmations to internal stakeholders
- Attentive to detail & time management
- Deadline drive and 100% accuracy
**Education and Experience**
- Degree in Finance or Economics
- 3 years’ financial experience (advantage), Discovery experience essential
- SAP payment systems knowledge
- Familiar with banking cut off times, both domestic and FX payment knowledge
- Understanding domestic, FX and VISA Card payment processing and payment settlement rules
- Knowledge in Discovery Group products supported by Payment Operations (Vitality, Discovery Pay, PAYG, DCP Life, etc.)
- Knowledge of third payments (VAS, iStore payments) advantageous
- EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
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