Dialler Administrator

2 weeks ago

Johannesburg, South Africa Nedbank Full time

Location : 135 Rivonia road- Career Stream- Credit Collections

**Job Purpose**

Core function is to provide assistance and support to the call centre by executing the dialler campaigns and monitoring of strategies. The dialler administrator daily functions are as below:
**Responsibilities**:

- Uploading campaign data onto dialler daily
- Providing agent activity reports
- Providing team performance report
- Daily weekly monthly performance
- Monitoring of dialler - campaigns, staff and speed adjustments
- Updating team of volumes
- Assisting staff with system issues e.g. remote access requests
- Essential Qualifications - NQF Level- Matric / Grade 12 / National Senior Certificate
- Minimum Experience Level- 2 years experience in credit collection of which 1 year should preferably have been in a banking/financial environment.
- Excel - intermediate experience
- Basic understanding of Avaya PC5 dialler and loading of campaigns

**Technical / Professional Knowledge**
- Banking knowledge
- Business terms and definitions
- Data analysis
- Governance, Risk and Controls
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Negotiation skills
- Product Knowledge
- Relevant Nedbank Human Resources policies and practices
- Administrative procedures and systems
- Behavioural Competencies- Communication
- Collaborating
- Decision Making
- Stress Tolerance
- Work Standards
- Managing Work
- **_Please contact the Nedbank Recruiting Team at +27 860 555 566_

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