Senior IT Service Desk Technician

19 hours ago


Benoni, South Africa Origins Personnel Full time

**Senior IT Services Desk Technician's Responsibilities**:

- Building a relationship with the users and ensuring that the customers needs are met, preventative maintenance.
- Implement fallback procedures in event of disruption to ensure continuous delivery of service to the local client base.
- Assisting with the planning, budgeting, motivating and implementation of necessary system and facility improvements.
- Implementing, support and contribute to the development and maintenance of GIS processes, procedures and policies.
- Assisting with the monthly performance surveys of the region and provide feedback to GIS management.
- Assisting with the determining of requirements for local Business units and establish projected growth for each.
- Administration Procedures e.g. Change Control, logging incidents, adding printers to network on different VLANs, disaster recovery (backups) etc.
- Troubleshooting skills on hardware, network and software.
- Have ability to guide team members on technical issues.
- Technical knowledge sharing amongst all support team members and ensuring effective communication within the rest of the team.
- Backup for supporting LAN Administrator when required.
- Keep Server and hub rooms up to D&T Standard.

**Senior IT Services Desk Technician's Requirements**:

- Relevant qualifications.
- Must have 4 - 5 years technical experience with good hardware, software and network knowledge.
- Knowledge of of A+, MOUS and N+ will an advantage.
- Knowledge of MCS and PABX exposure.
- Exceptional communication skills.
- Be self disciplined.
- Be reliable and efficient.
- Have strong technical knowledge.
- Have management skills.
- Fault analysis.
- Have responsive client service.
- Continuous improvement of service quality through technical solutions.
- Be professional and responsible.



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