Senior Specialist, Product Management, Loyalty

3 weeks ago

Johannesburg, South Africa Mastercard Full time

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a

culture of inclusion

for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Job Title

Senior Specialist, Product Management, Loyalty Solutions

Role Overview:
**Responsibilities**:

- Responsible for product management support for loyalty rewards & offers for South Africa
- Support/manage the queries related to rewards & offers program changes/updates/adding new functionalities.
- Proactively work with the divisions to address new opportunity related to rewards & offers programs.
- Analyze existing systems/operational products and models, internally and externally, to identify features issues/gaps and propose new improvements or areas of action.
- Develop and measure regional product performance through a data-driven, KPI-based framework.
- Take shared responsibility for growing the revenue and earnings of the Loyalty Solutions business in Europe through effective and continually improving product management processes for rewards products.
- Ensure global best practices for rewards/offers are fully and consistently applied across the EEMEA Loyalty Solutions and Divisions.
- Ensure relevant processes are followed to ensure quality and compliance
- Vendor management
- Support new product / new market readiness activities across the region.
- Partner with divisional and global teams to advocate for new products developments

All About You:

- Strong business partnering / relationship management skills
- Strong analytical skills
- Good understanding of products management and how it works - ability to articulate complex messages simply
- Attention to details and strong problem-solving skills
- Organization / project management - need to be able to keep track & manage multiple activities.
- Strong written and verbal communication skills and the ability to effectively communicate to different audiences, from low-level technical resources to customer leads.
- Ability to interact and coordinate effectively with internal and external business partners.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

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