Payment Specialist
1 week ago
**Overall Purpose of Role**:
To process and monitor and client deposits and withdrawals in accordance with internal procedures.
**Responsibilities**:
- Processing of client deposits
- Monitoring clients’ deposits and handling any issues in a timely manner
- Handling of account maintenance and closures
- Handling communication with clients via tickets on any deposit issues / requests
- Working in accordance with internal policies and procedures
- Managing a good communication with other internal departments
- Weekly and monthly reporting to Management
- Handle client withdrawals and make sure they are carried out as per relevant regulations and guidelines
- Update the CRM system with relevant information
- Liaise with Back Office Manager for any issues
**Skills and Competencies**:
- Excellent command of English language, both verbal and written.
- Additional languages will be considered an advantage.
- Previous experience in a relevant position shall be considered as an advantage
- Knowledge of the payment industry standards
- Excellent knowledge of reporting procedures and record keeping
- Capacity to work under pressure and with strict deadlines
- Strong sense of professionalism, organizational and analytical skills
- Self-learner and highly motivated individual
- Proficiency in the use of Microsoft Office Suite Package (Outlook, Word, Excel, and Office 365).
**Educational / Experience Requirements**:
- 3-5 years in a Banking (Foreign Exchange) payment environment
**Personal Specification**:
- Strong communication and interpersonal skills.
- Strong Analytical skills with attention to detail
- Strong time management skills
- Ability to work well with the team
**Salary**: R25,000.00 per month
Ability to commute/relocate:
- Sandton, Gauteng: Reliably commute or planning to relocate before starting work (preferred)
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