National Customer Manager
2 months ago
**PURPOSE OF THE JOB**
Your primary role in the business will be to build the retail channel for our leading spice brand, Nyama Choma as well manage relationships with local and international private label retail spice products. There is a limited listing footprint for Nyama Choma in the retail channel and we require a specialist to execute the brand vision. You will be required to visit customers nationally, secure listings and find a suitable sales and merchandising partner for in-store execution. The role will report into the Head of Marketing who is responsible for business development, new channels and route to market.
**KEY RESPONSIBILITIES**
- Develop, manage, and maintain industry contacts with decision makers and influencers, building strong customer relationships to ensure maximum satisfaction, and increased market share
- Listing Nyama Choma range in Boxer, Spar, PnP Qualisave and OK Foods
- Get extended listings in Shoprite Checkers where we have gaps
- Look for opportunities in SADC for retail
- Handling administration of loading customers on our systems as well as trading term agreements
- Managing a co-ad budget with these customers and securing promotional activity to drive growth
- Evaluate retailer campaigns and provide feedback to brand
- Monitor pricing trends and competitor activity
- Analyse data and conduct regular customer performance reviews
- Find and set up an SLA with a sales & merchandising partner
- Work closely with logistics regarding route-to-market partner
- Work hand in hand with marketing on developing customer-specific promotions to drive brand awareness and growth
- Approve and manage returns and short-dated stock claims
- Sales forecasting and ensuring adequate stock levels in our branches
- Resolve escalated customer queries in line with company policies
- Drive growth of our private label bottled spices through local and international retailers
**REQUIRED MINIMUM EDUCATION & WORK EXPERIENCE**
- Minimum Matric plus 5+ Years relevant experience in a similar position in the FMCG industry
- Sales or marketing qualification will be advantageous
- Valid driver’s license and own reliable transport
- Willingness to travel frequently
- Must be able to work independently and be responsible enough to work without supervision
- Must be a Self-Starter with a highly organized mind
- High level computer literacy and working knowledge of Microsoft office packages
- Must have worked with CRM technology
- Hard working
- Self-motivated and driven
- Attention to detail essential
- Fully bilingual (English & Afrikaans or any other language)
- Great relationship building skills
- Excellent organizational and planning skills
- Target driven, deadline driven
Pay: R60 000,00 - R70 000,00 per month
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