System Administrator

4 days ago

Johannesburg, South Africa Crayon Full time

**How you'll role**

As the System Administrator, you will be responsible for providing operating system and core business systems support. Deliver the operating system app and complete the project management of current and future versions of the in-house developed software. This includes planning, implementing, maintaining, and supporting key functional areas within the area of responsibility. Additionally, you will be responsible for documenting, standardising and improving the systems support life cycle through the development of strategies, policies and standards aligned to industry and compliance frameworks.

**What you'll do***
- Effectively and efficiently maintain the operating system:

- Design and implement all building and system configurations relating to the operating system front-end, as and when required by the business
- Write a script for integration of files, as and when required
- Monitor and ensure good network connectivity throughout the various solution components
- Monitor accuracy, completeness and timeliness of the information on the operating system
- Monitor accuracy, completeness and timeliness of student, building, finance, and system log data through the letting cycle***
- Effectively maintain system infrastructure:

- Run system effectiveness checks on the operating system server, Pastel, and the file server
- Perform regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures
- Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritising problems, and assessing the impact of issues
- Accurately manage reports
- Be responsible for capacity management reporting
- Extract, consolidate and analyse reports weekly, from the operating system and other related systems.
- Provide updates and alerts on when data inaccuracies/anomalies have been found and troubleshoot with dev and data teams to resolve to ensure data accuracy for downstream warehousing and distribution
- Ensure satisfied IT system users:

- Create SM users, and user permission levels when required
- Provide training and assistance to users when required
- Provide monthly reports on the user's performance in different solution components
- Operate the system development:

- Update and maintain the content on confluence for the operating system version
- Manage the SOW/Build requirements and translation to developers
- Manage deployment planning, testing and change control for features and releases
- Manage any tickets being logged and resolution of tickets
- Maintain both physical and JIRA scrum boards
- Compile full backlog of all future feature build and bug fixes both feature and technical debt
- Compile a draft plan for review and amendment
- Consolidate the resource requirement on finalisation of the plan
- Provide input into the planning of the annual strategy for implementation of the development cycle in conjunction with the software development, data and business leads
- Be the custodian of the operating system mobile app:

- Update and maintain the confluence content that describes app features and architecture
- Manage the requirements and translation to developers
- Manage deployment planning, testing and change control for features and releases
- Manage deployment to stores and associated content required
- Manage any tickets being logged and resolution of tickets
- Monitor app utilisation and provide reporting and insights to drive utilisation through the cycle
- Initiate and engage in end-user feedback sessions, document and distribute feedback and recommendations to stakeholders
- Manage the maintenance and software upgrades to the backend and infrastructure

**What you'll need**
- An IT-related National Diploma, Bachelor's degree or BTech from a recognised higher education institution
- 3 years of IT-related experience (MCSA/MCSE advantageous)
- Advance knowledge of Microsoft Excel/Access 2013
- Intermediate knowledge of Microsoft Visual Studio
- Expertise in creating, analysing, and repairing medium-scale distributed systems
- Knowledge on information systems
- Knowledge of server file structure
- Experience with scripting and automation tools
- Knowledge of system life cycle
- Basic knowledge of Microsoft Active Directory

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