Key Accounts Manager- Rosslyn
2 months ago
**Responsibilities**:
- Build and Maintain Client relationships.
- Assume full responsibility for the existing client accounts.
- Address and resolve issues/queries and report back to relevant parties.
- Constantly explore opportunities to expand and grow within the existing Client Base
- Can engage in consultative selling and has a business solutions approach, including the ability to understand client’s business needs.
- Prepare, manage presentations, proposals and account plans.
- Meet and exceed defined and assigned sales targets.
- Effectively forecast, plan, implement and deploy projects for clients.
- Define and adhere to Prompt response time and methodologies to client queries.
- Define SLA’s
- Ensure adherence to agreed SLA’s.
- Ensure Clients are at all times informed on all r Products and Services
- Analyze and map the client process and equipment volume/type flow.
- Update and maintain customer contact detail: (Finance, Logistics, Purchasing, Scan users/web capturing users, production)
- Plan and facilitate Client education on new technologies and developments (products and services)
- Proactively identify issues that may influence a current client to review their affiliation.
- Proactively investigate rates/competitor activity/competitive product/s that may influence client affiliation and explore/introduce counter measures to ensure client retention and advise Senior management of potential issues that may impact a client/s decision to review their affiliation with the client
**Qualifications**:
ö Matric / Grade 12
ö Relevant Qualification
**Essential Skills**
ö Demonstrate a clear understanding of all operational activities
ö Analyse the internal and external business environment and create workable solutions to address challenges and/or opportunities that will enhance business performance.
ö Arrive at appropriate, logical and effective decisions. Understand impact of decision making on all aspects of the business.
ö Express oneself in a logical, clear and understandable manner
ö Influence attitudes and opinions of others and gain agreement to proposals, plans and ideas; skilful at negotiating.
ö Set high goals and standards of work for self and others. Meticulous, precise and thorough
ö Willing to take responsibility for own actions. Resilient. Able to recover quickly from setbacks.
ö Display professional behaviour and language within a working environment. Cope and act with maturity and in a balanced manner when under pressure.
ö Interpret, implement and follow up on standards, procedures and operating systems.
ö Identify and organise all the resources needed to achieve the goals and targets.
ö Effective at prioritising tasks and objectives.
ö Set goals that are measurable and realistic, targets that are challenging yet attainable.
ö Monitor performance against objectives and targets. Set step-by step action plans for each of the goals and follow up regularly.
**Minimum Experience**:
ö 3-5 years’ experience in the Automotive Industry
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