Chocolate Advisor 108-hour Flexi Permanent

3 days ago

Cape Town, Western Cape, South Africa Lindt and Sprungli (South Africa) Full time

Chocolate Advisor 108-hour Flexi Permanent (Checkers shop in shop concept Brackenfell)

2023-08-04 Western Cape

Job Ref # : LZA000049

Industry : FMCG

Job Type : Contract

Positions Available : 1

Are you a born ENTREPRENEUR who loves to INNOVATE or do you prefer driving COLLABORATION with a sense of RESPONSIBILITY and a touch of EXCELLENCE? If you answered yes, then we want to hear from you. Applying for a job at LINDT is an easy process. Simply click APPLY and follow the steps to upload your application.

Company Background

Lindt & Sprüngli (South Africa) (Pty) Ltd (Lindt SA) started operations in May 2011 and forms part of the Lindt & Sprüngli group of companies. With more than 150 employees, Lindt SA is based in Cape Town with strong regional presence in Johannesburg, Durban and Port Elizabeth and a network of 14 Lindt retail stores.

As global leader in the premium chocolate sector, Lindt & Sprüngli looks back on a long-standing tradition of almost 175 years which takes its origins in Zurich, Switzerland. Today, quality chocolate products by Lindt & Sprüngli are made at 12 owned production sites in Europe and the USA. The products are distributed by 28 subsidiary companies and branch offices, in around 500 Lindt shops and cafés, and also via a comprehensive network of more than 100 independent distributors around the globe.

Position Purpose

To be an ambassador of LINDT ensuring all customers receive a world class premium experience. Delivering exceptional customer service and achieving sales goals.

Customer Service and Sales

  • Deliver exceptional customer service at all times, across all sections of the Chocolate Shop and over the phone.
  • Greet all customers with "Welcome to Lindt", hosting and providing a memorable experience.
  • Educate and inform customers on Lindt chocolate products and handle with passion and in-depth knowledge.
  • Actively sample, providing product knowledge and introducing products through discussion of taste profiles and ingredients.
  • Be aware of daily sales budgets, actively upselling to increase customer transaction spend.
  • Inform all customers of current in-store promotions, events and directed information.
  • Assist customers in the selection of quality Lindt products, encouraging additional sales.
  • Serve more than one customer at a time, acknowledging and communicating at all times.
  • Multi-task between completing store operational tasks and serving customers.
  • Process customer orders through the POS, cash handling and credit card transactions.
  • Own and manage individual tills, including counting floats and performing end of shift till procedures.
  • Ensure complaints are addressed immediately by informing the Manager on duty.
  • Develop a rapport with regular customers encouraging repeat business. Maintain a pleasant friendly atmosphere within the store at all times.
  • Restock and clean throughout the day.

Product Knowledge

  • Comprehensive understanding of products including, but not limited to, product specifications (handling, ingredients, storage, allergens).
  • Knowledge of product pricing, packaging and category performance.
  • Comply with product management and handling procedures.
  • Adhere to food hygiene and safety standards practicing good hygiene practices.

General

  • Work ethic to reflect the Lindt values and standards as outlined in the Credo and Lindt Policies & Procedures. Lead by example ensuring a harmonious and productive environment.
  • Record sampling and wasted products actively quality controlling products.
  • Perform opening and closing procedures, signing off checklist.
  • Perform cleaning duties, signing off checklist.
  • Perform temperature readings, signing off checklist.
  • Maintain clean, tidy working areas at all times.
  • Ensure all fixtures, glass cabinets and floors remain clean and tidy throughout the day.
  • Ensure body language, mannerism, physical and verbal presentation upholds the company image and grooming policy.
  • Accept courier deliveries and confirm all items are received against invoice.
  • Assist in monthly stock counts.
  • Unpack, move and restock products.
  • Use all in-store equipment, machines and appliances.

Work, Health and Safety

  • Comply with all work health and safety requirements.
  • Report any damaged or dangerous equipment or property to management.
  • Repetitively lift and move Lindt stock which can weigh up to 12kgs per unit.
  • Move stock from storerooms to front of house.
  • Monitor sales on a daily basis with a goal to maximize store profitability without sacrificing customer service.
  • Timely ordering of merchandise and supplies with focus on overall inventory management and loss prevention.
  • Daily reconcile cash with sales receipts, daily paperwork and accounting, and other store administration.
  • Be confident and interactive with a friendly disposition.
  • Exhibit excellent communication skills with a strong work ethic that can represent a premium brand.
  • Be responsible and accountable in achieving individual goals and budgets.
  • Possess good time management skills (multi-tasking and prioritizing).
  • Be a self-starter with the ability to work individually and in a team.
  • Maintain immaculate grooming with excellent personal hygiene.

Skills & Knowledge

  • Customer Service.
  • Sales skills.
  • Ability to handle cash and credit card transactions.

Job Requirements

  • Previous experience in customer service.
  • Previous experience in a similar retail environment.
  • Grade 12.
  • Proficiency in Microsoft Office (specifically Excel and PowerPoint).
  • Confident and interactive with a friendly disposition.
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