Business Manager

13 hours ago

Boksburg, South Africa Brambles Group Full time

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our

Hybrid Work Model


**Job Description**:
The Retail industry is a market segment CHEP is targeting to deliver the growth required to meet future growth objectives within SSA.

CHEP’s focus on the Retail industry with its product and service offering necessitates the implementation of a Retail service structure to support the new and existing business secured in this industry.

The Business Manager will:

- be responsible for the overall service delivery, customer support and relationship management of CHEP’s customers in the Gauteng Region.
- be required to ensure service level KPI’s are met and revenue generation from these customers is sustained and grows in accordance with the budgeted requirements.
- engage with customers across various functions and multiple levels within their organisations within the Gauteng Region
- manage the portfolio, implement action plans and objectives ensuring that revenue, volume, profitability, and customer service objectives are achieved
- initiate and lead in the development process of identified opportunities
- identify opportunities for growth within the region to ensure growth for CHEP and the Retail Division

Key Focus Areas:
Customer Relations Management:

- Liaise and face-to-face meetings with customer stakeholders as defined by the customer profile.
- Assisting in and conducting rate negotiations when and where necessary.
- Conducting, or where relevant, co-ordinating in conjunction with the Hire Stock Audit team and CCT, system control audits on customers identified for such audits.
- Provide feedback to customer senior management on control system audits, pool usage statistics, and handle business related problems. Agree and implement action plans.
- Enter into written correspondence with customer senior management to confirm all salient points discussed at regular meetings.
- Enter into discussions to resolve any disputes promptly, in a manner acceptable to both parties.
- Solution-selling of value-adding services and other solutions as developed within CHEP and Retail.
- Focus on reducing excessive wear and tear.

New and existing business development by:

- Actively identify new business opportunities in all market sectors.
- Ensure that relevant prospect information is obtained and conveyed to the business.
- Implement strategies and plans for development of new business / growth opportunities.
- Participate, lead or support new business projects.

Responsible for:

- identifying opportunities for Last Mile or In-Store solutions.
- adopting a Value Chain approach with all customers in order to add value and drive efficiencies in the customers business.
- understanding all the relevant business processes that are in place and adhering to these processes.
- ensuring a detailed, in depth knowledge of the Customer business solution that is implemented.
- managing debtors-ageing and DSO on all accounts in allocated portfolio.

Preferred Education

Degree and equivalent - Business Administration/Management

Preferred Level of Work Experience

3 - 5 years

We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

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