Od Facilitator

3 weeks ago

Durban, South Africa Talented Recruitment Full time

One of the largest technology companies in South Africa is seeking an OD Facilitator who thrives in a dynamic, fast-paced environment and has a strong training and development background. Based in Umhlanga.

This role will be responsible for analysing, designing and developing high quality training content for technical and non-technical learning programs for various projects within the People team.

**Requirements**:

- Matric
- WSP/ATR submissions and SDF certification
- A constituent Assessor and Moderator with SETA
- Facilitation experience in both learnership and short courses
- Minimum 4 years training experience in the corporate environment
- Experience in the Contact Centre/ BPO environment.
- Minimum 2 years of experience in a curriculum development role or similar, managing medium to large scale programs while working cross-functionally with multiple teams and stakeholders
- Strong interpersonal, presentation, problem solving and formal training skills
- Familiar with SCORM, online learning, learning technology, instructional, graphic, and/or web design or development
- Experience on leading projects for an entire group or department, or a major piece of a larger cross company product or projects
- Experience using data collection, research, and analysis to evaluate project outcomes and improve and organisational performance
- Experience with technical, field-based, or customer service organisations

**Duties and Responsibilities**:

- Assess training and development needs through surveys, interviews, focus groups, and communication with managers, instructors, and customer representatives.
- Create, organize, plan, and present various forms of onboarding, orientation, and skills training for employees and customers.
- Develop unique training programs to fulfil workers specific needs to maintain or improve job skills.
- Create and/or acquires training procedure manuals, guides, and course materials.
- Present training and development programs using various forms and formats including group discussion, lecture, simulations, and videos.
- Maintain records of training and development activities, attendance, results of tests and assessments, and retraining requirements.
- Evaluate program effectiveness through assessments, surveys, and feedback.
- Maintain knowledge of the latest trends in training and development.
- Prepare and implements training budget; maintains records and reports of expenses.
- Perform other related duties as required

**IMPORTANT NOTICE**

**I hereby consent for Talented Recruitment to process my personal information as part of the recruitment process. Talented Recruitment shall take all reasonable measures to protect the personal information of applicants and for the purpose of this disclaimer “personal information” shall be defined as detailed in the Protection of Personal Information Act, Act 4 of 2013 (“POPIA”).**
- For more information please contact:
**Nicolene Oelofse

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