Call Centre Operator

Company Description

**Job Description**:
**Job description**

The Call Centre operates 24/7/365. The Call Centre Operator will be mainly responsible for, but additional tasks may be assigned:
**Breakdowns**

Drivers will lock calls for any breakdowns or mechanical problems on the truck or trailer with the call centre. The Call Centre Operator will be responsible to arrange with the appropriate truck dealership to repair the truck or to do the maintenance work. In the event of a breakdown on a trailer the Call Centre Operator will arrange for an approved service provider to do the repairs.

The Call Centre Operator will provide regular feedback to the respective fleet controller on the status of repairs. The Call Centre Operator will complete the breakdown book with all relevant information and ensure the admin person has the book first thing in the morning (07h30) in order to compile the breakdown report. In the event where the Call Centre Operator is unsure about a repair or service provider he will immediately liaise with the Technical Manager or Foreman to seek clarity.

**Diesel**

The call Centre Operator will be responsible to direct drivers where to fill with diesel at approved diesel filling stations when the drivers call/sms in to seek approval. Approve the request to fill diesel and provide authorization number to the driver.

Capture the fleet number, liters, date and time and kilometres on the system.

**Capturing of loads on system**

The Call Centre Operator will be responsible to capture the client from, client to, departure time, load mass and departing kilometres of each truck loading at a client.

Capture the arrival time at the client for offloading and entering against the open load the offloading kilometres, time and load mass. Monitor all trucks and ensure they continue to drive on the designated route. Take corrective action in calling the driver to enquire the reason/s for any unauthorised deviations from designated routes.

**Journey management, including sleep plans**

Inform the Fleet Controller of any driver deviations from designated routes, delays or alike. Ensure that drivers follow designated sleep plans and inform Fleet Controller of any deviations. Call drivers to ensure that they are awake and ready to depart.(as per sleep plan).

In the event of an incident (accident or hijacking) the operator must initiate the relevant recovery protocols.

**Issuing and Management of Pool Vehicle**

Managing the request and booking of pool vehicles. Conducting pre
- and post-trip inspections and report any damages or alike to Technical Manager.

**Qualifications**:

- Gr 12 or equivalent (required)
- Diploma or similar in Logistics or Transport Management (advantage but not essential)
- 2-3 years’ experience in similar position within the logistics & transport industry
- Willing to work shifts (including weekends):
Shift availability:

- Day Shift 06:00 - 14:00 (required)
- Afternoon Shift 14:00 - 22:00 (required)
- Night Shift 22:00 - 06:00 (required)

Additional Information
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**Salary**: Market Related_