Dutch Speaking Customer Service Consultant

2 weeks ago


Cape Town, South Africa Black Pen Recruitment Full time

Dutch Speaking Customer Service Consultant (iGaming)

Our client is a global technology and e-commerce leader with over 20 years worth of experience in the business. From our state-of-the-art offices situated in Cape Town, London and Lisbon, they manage and support operations, tech development, and customer service for a large international online gaming group based in Europe.

**Job Type**: Full-Time | Hybrid

**Requirements**:

- Fluent in Dutch
- Fluent in English
- Be available for 24/7 shift rotations
- Completed high school qualification
- 2 years’ work experience post qualification
- Be in a possession of a degree or a diploma

**Responsibilities**:

- Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment
- Processing pertinent information into relevant databases
- Customer relationship building & management
- Problem solving tasks during shift
- Handling and taking full responsibility for customer related queries
- Make outgoing calls and execute outbound campaigns to identified customers, e.g. welcome calls, failed purchases, etc.
- Performing extra tasks given by managers / shift supervisors as required

**Benefits**:

- A free meal daily on shift
- Free access to our gym
- Awesome coffee from their onsite Coffee Bar
- Free Friday drinks at the Company Bar
- Casual dress code
- Referral commission
- Training and probation will be done in-office
- 10% shift allowance
- Medical aid contribution
- Retirement Annuity Contribution
- Internet Allowance
- Quarterly language bonus
- Group Life Cover
- Funeral Fund Benefit
- 1 free massage every 3 months
- Free Uber travels for 3 months (night shifts only)

Do we spark your interest? Then send us your CV today

We are looking forward to hearing from you

—-----
- Blackpen Recruitment is a global recruitment agency that targets European, African and American Markets with headquarters based in Malta and Cape Town.

**Language**:

- Dutch (required)



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