Senior Functional Consultant

1 week ago

Cape Town, South Africa Pick n Pay Full time

**Job Advert Summary**:
To participate in the scoping and implementation of IT Solutions for client through process design, specification, configuration and testing by ensuring that the CAR POSDTA solution meet client requirements.

**Duties & Responsibilities**:
Service Delivery Ensure projects and solution deliveries have the required documentation, testing plans and outputs. Provide second level incident support to the business and ensure that all potential risks that may impact on the performance and success of the department are identified, escalated and mitigated. Draw up and follow detailed specification

Process Optimization Create re-usable solutions and processes that can save time, efforts and result in better quality and ensure alignment across all SAP Point of Sale Data Management System.

Delivering results and meeting customer expectations Monitor own workload and manages deliverables accordingly and facilitate the discussion and resolution of design / programming / functional issues with the business/SDM as appropriate. Proactively communicate and share information and encourage discussion and debate (share successes, highlight challenges and identify and manage risks).

Internal and external stakeholder relationship management Build and maintain effective relationships with all key stakeholders to facilitate organisational effectiveness Identify areas of concern in terms of reporting and use influence to debate and agree the best way forward

Use influence and negotiation to achieve win-win outcomes and initiate meetings with key stakeholders to track progress, manage expectations and ensure clients’ needs are met.

**Minimum Requirements**:
National Diploma in Information Technology

Minimum of 5 years relevant SAP Point of Sale Data Management System experience

Minimum of 2 year working on medium to high profile projects or tasks

Exposure to a customer service environment

Knowledge of Retail environments is advantageous

SAP Integration experience

Ability to identify problems and design solutions within SAP Point of Sale Data Management System landscape.

Computer literate: MS Office

**Competencies**:
Strong problem-solving skills to drive resolution of Good communication, analytical and presentation skills

Problem Solving

Resilience and Stress Management Teamwork Influencing and Impact (inc. Negotiation)

Business Insight Process and Technological Competence

Knowledge Management

Customer Service Orientation

Planning and Organising

**Additional Information**:
Competency based interview to assess above requirements.

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