Learning and Development Technical Facilitator

4 weeks ago

Cape Town, South Africa Momentum Corporate Full time

**Introduction**

Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group,the group enables business and people from all walks of life to achieve their financial goals and life aspirations.

**Role Purpose**

**Requirements**:
**Qualifications**
- Matric or equivalent
- OD-ETDP (Occupationally Directed Education Training Development Practice) certification
- Degree in Human Resources, Learning and Development or related field

**Experience**
- Minimum 3 years relevant experience
- Exposure to insurance industry will be advantageous
- Teaching or facilitation experience will be advantageous

**Duties & Responsibilities**

**INTERNAL PROCESS**
- Deliver learning events, interventions and programmes aligned to business and learning needs.
- Take ownership for end-to-end learning experience to provide a positive learning experience in which learners are encouraged to be actively engaged in the learning process and achieve learning goals.
- Review training material as needs arise, ensuring that material remains current, relevant and fit for purpose.
- Implement policies and procedures related to various training interventions and learning and development quality processes.
- Deliver training programmes focused on adult learning methods and based on employee needs and business priorities.
- Adapt facilitation approach to meet various learning styles within the learning group and to maximise learning experience.
- Gather evaluation and provide feedback to the relevant stakeholders on the content, implementation, uptake and landing of learning events aligned to the desired learning outcomes and business objectives.
- Utilise the Learning Management System and technologies in a manner that meets business needs and requirements.
- Provide technical support/coaching to employees and assist with their technical development needs.
- Identify and mitigate potential risks to the organisation and escalate accordingly.
Develop and maintain effective and mutually supportive working relationships and partnerships that will aid in the delivery of learning outcomes.
- Maintain a consistent service delivery to ensure client retention and satisfaction.
- Share and transfer product, process and systems knowledge to colleagues and employees.
- Drive and support effective teamwork within the department.
- Communicate all logistics, requirements and tools needed to the target audience.
- Provide feedback to relevant stakeholders on learner progress, participation and performance.
- Maintain effective and efficient record keeping on the relevant systems.
- Administer assessment in line with relevant regulations and policies to determine competence of learners.
- Identify and deliver post learning initiatives to continually embed learning to enhance the learning process.

**CLIENT
- Enable best practice services to client expectations.
- Provide authoritative, expertise and advice to clients and stakeholders.
- Build and maintain relationships with clients and internal and external stakeholders.
- Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
- Make recommendations to improve client service and fair treatment of clients within area of responsibility.
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.

**PEOPLE
- Develop and maintain productive and collaborative working relationships with peers and stakeholders.
- Positively influence and participate in change initiatives.
- Continuously develop own expertise in terms of professional, industry and legislation knowledge.
- Contribute to continuous innovation through the development, sharing and implementation of new ideas.
- Take ownership for driving career development.

**FINANCE**
- Identify solutions to enhance cost effectiveness and increase operational efficiency.
- Manage financial and other company resources under your control with due respect.
- Provide input into the risk identification processes and communicate recommendations in the appropriate forum.

**Essential Behavioural success factors
- Articulating Information: Is articulate in giving presentations; is eloquent and explains things well; projects social confidence when articulating information
- Interacting with People: Is lively and projects enthusiasm; is talkative in making contact; is focused on interacting and networking with people.
- Empowering Individuals: Motivates individuals by empowering them; seeks to inspire people and groups; gives encouragement to others.
- Meeting Timescales: Is target focused and meets deadlines; is punctual and keeps to schedule; is reliable in finishing tasks.
- Documenting Facts: Writes fluently when documenting facts; understands arguments logically; focuses on f

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