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Store Manager

4 months ago

Cape Town, South Africa Prime Paint and Hardware Full time

**DESCRIPTION**:
**Salary**: Negotiable on experience, please indicate salary expectation when sending your CV.

**Responsibilities**:
Sales & Marketing:

- Ensure smooth and efficient running of the store through a range of customer, staff and sales focused responsibilities.
- Championing customer service excellence.
- Ability to maximise and drive sales by identifying opportunities to increase turnover.
- Implementing sales initiatives to reach store targets / goals.
- Engaging with supplier representatives and communicating any current consumer promotions to the team.
- Handling of customer complaints in a professional and dignified manner to ensure customer satisfaction.

Team Management:

- Inspire, motivate, guide and develop your team by leading as an example.
- Build a team environment through weekly team meetings to share sales targets, upcoming promotions and get feedback from “on the ground” on how to improve.
- Recruit, lead and motivate the store team to maximise sales and provide exceptional customer service.
- New team member induction and “first day” training.
- Allocate tasks and monitor completion thereof.
- Team member performance appraisals, rewarding and disciplining, resolving conflicts.
- Identifying areas of weakness within the team and training measures needed to improve.

Operations:

- Overseeing of the day to day operations, administration, customer sales & service and overall management of the team to ensure the store runs smoothly to meet customer expectations.
- Opening and closing of the store.
- Safeguarding all keys / codes and adhering to all security procedures.
- Maintaining adequate stock levels to meet customer demand.
- AdHoc stock ordering of items to complete customer orders.
- Processing of all mistints / supplier returns and other stock related matters.
- AdHoc stock checks to the POS system including managing of bi-annual stock takes.
- Adhere to stock loss control in store.
- Reducing all slow-moving / aged stock.
- Writing off all colourants used for the month.
- Ordering of all stationary and supplies and ensuring control thereof.
- Attend all management meetings and compile monthly reports for review.
- Understand, accept and follow all company policies and procedures while ensuring all team members in the store adhere the same.
- Identify areas to improve operationally resulting in a better customer experience.

Finance:

- Managing store finances, KPI’s and stock levels.
- Maintain continuity, growth and profitability of the store.
- Daily cash-ups, banking and other in-house monetary controls.
- Ensuring all pricing changes are actioned correctly on shelf.
- Keep store spending within budget and identify opportunities to decrease expenses.

**Requirements**:

- Behavioural requirement:_
- A strong passion for delivering customer service excellence
- Building and maintaining relationships
- Exceptional communication and people skills
- Innovation & change management
- Attention to detail and critical thinking
- Logical with organisational and time management skills
- Multitasking ability
- Thinking adaptability
- Taking ownership and responsibility
- Honesty in dealing with cash and finances
- Minimum requirement:_
- 3 years of paint & hardware retail management / supervisory experience
- Matric or equivalent
- Clear criminal record
- Reliable transport
- Bilingual (Advantageous)
- Ability to communicate effectively
- Financial acumen
- Merchandising principles
- **Computer proficiency in**:

- Microsoft 365 - Required
- Google Workspace Environment (Highly Advantageous)
- IQ Retail (Advantageous)

Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)

**Education**:

- High School (matric) (required)

**Experience**:

- Management or Supervisory: 3 years (required)
- Paint & Hardware Retail: 3 years (required)

License/Certification:

- Drivers Licence (required)

Application Deadline: 2024/04/30