Polar Travel Advisor
3 days ago
Some travellers stand at the water's edge, look out into the distance over the expansive ocean and wonder**:“How far away is that point on the horizon? How long will it take for me to get there?”**
And then there are those of us who, upon gazing at a far-distant vista, ask instead**:“But what’s **_beyond_** that point on the horizon? What’s out there that I **_cannot_** see? That’s where I **_really_** want to go.”**
Today, we carry the spirit of the great explorers, we Go Bold, we Go Together and Go for New. Polar travel is Quark Expeditions, and all of us at Quark Expeditions are committed to creating and delivering life-changing experiences for our clients. We draw on our unparalleled polar expertise to profoundly transform people’s sense of themselves — and of the world around them. **AND TO ALWAYS, ALWAYS GO BEYOND**_._
**The opportunity**:
We are looking for an explorer who has a passion for sales and assisting in providing individuals with a once in a lifetime opportunity to travel the polar regions with Quark Not only that
- you will be able to experience the trip as well
The Polar Travel Sales Agent would be responsible for prospecting for new business, upselling and cross-selling within our existing database of past and current customers delivering results against a quota/target. This role provides focused support to the outside sales teams and directs marketing efforts with more leads, closed deals and increase revenue. Your achievements are directly linked to Quark Expeditions® top-line growth. This role works closely with the Global Customer Services team and provides exceptional customer service.
**Location: Cape town, South Africa by the waterfront. This role is in office.**
**Timing: You will be expected to work an evening/night shift of 6pm to 2am local time.**
**What you will be doing**:
- Responsible for monthly sales targets while driving exceptional customer service KPI’s.
- Responsible for converting sales leads and opportunities; upsell and cross
- sell available product.
- Offer and sell all ancillary product, e.g. Pre/post, flights and insurance. Manage relationships: connect, convert, customize, and retain
- Always perform with the aspiration to providing a trip of a lifetime and excellent customer service.
- Answer customer post sales enquiries via phone and live chat outside of the client services business hours.
- Maintain high scoring on call observation/scoring sheet.
- Maintain detailed and accurate notes in the Salesforce CRM for successful transition to the Client Service team.
**What are we looking for**:
- Minimum of 2-year front-line sales experience within travel industry preferred
- Experience selling adventure or polar expeditions is a definite asset.
- Demonstrated ability to achieve or exceed monthly sales targets.
- Prior Customer Support and/or Customer Success experience.
- Ability to take initiative and confidently direct customer interactions.
- Excellent communication skills both verbal and written. German or French is considered a definite asset.
- Comfortable with MS Office.
- Experience of different reservation systems and CRM/ Sales Force preferable.
- Demonstrated ability to build relationships, confident, and a self-starter.
- Strong organizational and time management skills.
- Ability to work varying shifts, weekends and holidays as required to support the needs of customers.
-
Polar Travel Advisor
2 months ago
Cape Town, South Africa Quark Expeditions Full time**Employee Benefits**: - Competitive salary with attractive commissions (55% OTE + Uncapped) - Health benefits. - Risk benefits (incl. life insurance) - Flexible Schedule + PTO - Discounts on travel with Travelopia and subsidiaries. - Familiarization trip to the polar regions aboard our innovative cruise ships. **About Quark Expeditions®** Embark on a...
-
Polar Travel Advisor Team Lead
21 hours ago
Cape Town, South Africa Quark Full timeSome travellers stand at the water's edge, look out into the distance over the expansive ocean and wonder**:“How far away is that point on the horizon? How long will it take for me to get there?”** And then there are those of us who, upon gazing at a far-distant vista, ask instead**:“But what’s **_beyond_** that point on the horizon? What’s out...
-
Travel Sales Advisor
21 hours ago
Cape Town, South Africa Quark Expeditions Full time**Love Sales? Love travel and adventure? Then this is the job opportunity for you! We are searching for a motivated sales professional to join our Quark Expeditions Sales team in Cape Town!** Quark Expeditions is the world leader in polar adventure travel. Since 1991, we have been establishing a tradition of firsts in polar travel: as the first to transit...
-
Sales Advisor
7 months ago
Cape Town, South Africa Quark Expeditions Full time**About Quark Expeditions®** Embark on a journey with the pioneers of polar adventure travel since 1991. Quark Expeditions® stands as the outstanding leader, boasting an illustrious history of groundbreaking achievements in polar exploration. From traversing the Northeast Passage with intrepid adventurers to venturing to the far reaches of Antarctica,...
-
Client Experience Advisor
5 days ago
Cape Town, South Africa Quark Expeditions Full time**We are searching for customer-focused travel professionals keen on providing the best post-booking customer experience for our global Quark Expeditions customers.** As the Client Experience Advisor, you will be joining a global team responsible for providing excellent customer service to clients travelling with Quark Expeditions. You will handle all...
-
Travel Advisor
8 months ago
Cape Town, South Africa HotelJobs.co.za Full time**Travel Advisor** **Cape Town** **Market related** New opportunity for a luxury experienced Travel Advisor to join this leading hospitality group based at their Head Office in Cape Town. As a Travel Advisor you will be building relationships & craft experiences on behalf of external travel advisors booking directly with the company - The purpose of the...
-
Travel Advisor
6 months ago
Cape Town, South Africa Staff Unlimited Recruitment Full time**Purpose of the role**: To provide a professional service to Travel Advisors worldwide who make direct contact with the company. **Duties and Responsibilities**: - Enhance guest and travel advisor experience by providing knowledgeable, expert travel advice and support. - Self educate on Cape Town experiences: e.g: markets, restaurants, flight...
-
Customer Operations Executive
3 days ago
Cape Town, South Africa Quark Full time**We are excited to be seeking a motivated customer service professional to join our Customer Experience team as a Customer Operations Executive for Quark Expeditions!** Quark Expeditions is the world leader in polar adventure travel. Since 1991, Quark has been establishing a tradition of firsts in polar travel: as the first to transit the Northeast Passage...
-
Travel Advisors
7 months ago
Cape Town, South Africa HotelJobs.co.za Full timeLuxury accommodation which includes hotels, trains & cruises seeks Travel Advisors to join their Global Team. Partner with guests and customers to make every journey, unique and legendary. Owning all steps of the reservation process, from Inspiration, Research and Booking through to the post-stay follow-up. You will work closely with the on-property...
-
Norwegian Speaking Luxury Travel Advisor
1 week ago
Cape Town, South Africa Initiate International Full timeAre you fluent in **Norwegian** and passionate about travel? This **job** should be perfect for you! A highly successful and reputable leader in bespoke travel and tailor-made holidays is looking for a **Norwegian speaking Luxury Travel Advisor** to join their trendy offices in **Cape Town, South Africa**. If you want to help people travel in style, keep...
-
Portuguese Speaking Air Travel Advisor
7 months ago
Cape Town, South Africa Language Recruiters Full timeAre you fluent in **Portuguese** and ready to soar to new heights in the world of air travel? Join a vibrant travel company in **Cape Town, South Africa** as a **Portuguese speaking Air Travel Advisor** and embark on an exciting journey of assisting passengers with their travel plans. If you’re passionate about aviation, have a knack for customer service,...
-
Spanish Speaking Air Travel Advisor
7 months ago
Cape Town, South Africa Language Recruiters Full timeAre you fluent in **Spanish** and ready to soar to new heights in the world of air travel? Join a vibrant travel company in **Cape Town, South Africa** as a **Spanish speaking Air Travel Advisor** and embark on an exciting journey of assisting passengers with their travel plans. If you’re passionate about aviation, have a knack for customer service, and...
-
Travel Advisor
4 months ago
Cape Town, South Africa HotelJobs.co.za Full timeLuxury DMC & Lodge Company based in Cape Town is currently recruiting for a Travel Advisor dealing with Direct Bookings. The primary purpose for this role is to provide a professional service to worldwide based Travel Advisors who make direct contact with the group, in addition to enhancing guest travel experiences, the Travel Advisor will assist in...
-
Travel Advisor
7 months ago
Cape Town, South Africa Webhelp Full time**Advisor** **Location** - Cape Town, South Africa**Language** - English*** **Job Advert**: **What you’ll be doing** - Providing excellent customer experiences at all times - Verifying and updating customer information - Proactively offering solutions to any issues or concerns that customers might face - Owning the customer experience and following...
-
Belmond Travel Advisor
7 months ago
Cape Town, South Africa Belmond Full timeThe Belmond Travel Advisor (BTA) will partner with guests and customers to make every journey with Belmond, unique and legendary. Owning all steps of the reservation process, from Inspiration, Research and Booking through to the post-stay follow-up. They will work closely with the on-property operations teams and the Service Excellence team for seamless...
-
Belmond Travel Advisor
7 months ago
Cape Town, South Africa Belmond Management Full timeThe Belmond Travel Advisor (BTA) will partner with guests and customers to make every journey with Belmond, unique and legendary. Owning all steps of the reservation process, from Inspiration, Research and Booking through to the post-stay follow-up. They will work closely with the on-property operations teams and the Service Excellence team for seamless...
-
Travel Experience Coordinator
4 weeks ago
Cape Town, Western Cape, South Africa VHRS Full timeWe are seeking a Travel Experience Coordinator to join our team at VHRS. In this role, you will be responsible for assisting luxury travel advisors daily, maintaining instant contact with clients, and creating personalized experiences for their vacations.About the RoleThis is an exciting opportunity to work in a dynamic, young culture that offers lucrative...
-
Travel Advisor
7 months ago
Cape Town, South Africa Webhelp Full time**Job Advert** **What you’ll be doing** - Providing excellent customer experiences at all times - Verifying and updating customer information - Proactively offering solutions to any issues or concerns that customers might face - Owning the customer experience and following through - Working to a high degree of accuracy and speed - Comprehending complex...
-
Operations Manager
2 days ago
Cape Town, South Africa HotelJobs.co.za Full timeThe position will work with our Travel Coordinators (all mased in our Mauritius office) as well as our Travel Advisors (independent consultants based all over SA and abroad). Based in CT office is this role, the GM, and inhouse travel planner and a support team member. In total around 29 staff within the team. Important would be strong in management...
-
Financial Advisor
7 months ago
Cape Town, South Africa Oasis Group Holdings Pty Ltd. Full time**Financial Advisor** **Qualifications & Requirements** - Qualified B.Com/CA/BSc; CFP will be advantageous. - FAIS Compliant (NQF level 5 and with adequate unit standards to qualify for FSB registration as representative as defined in the FAIS act). - 2+ years experience in the financial services industry. - Education or background experience to include tax...