Workshop Manager

19 hours ago


Johannesburg, South Africa Platinum Engineering Recruitment Specialists Full time

WORKSHOP MANAGER

MAIN PURPOSE OF THE ROLE:

- Manage an organised and profitable service and parts department.
- Delivering high quality service and is focused on customer satisfaction.
- Ensure effective parts availability through process management and accurate

stock control to achieve profitability.
- Ensure dealership Aftersales objectives are achieved.
- Responsible for mentoring and leading all departmental staff.
KEY REQUIREMENTS:

- Grade 12 - Senior Certificate
- Computer literate - (Office suite)
- Drivers license
- 2 years Motor Dealership experience
- 2 years Inventory warehousing and distribution experience
QUALIFICATIONS:

- Qualified Motor Technician (A certification)
- Management diploma
- Managerial experience within the Motor Dealership Industry
- An effective understanding of financial budgeting principals
- An effective understanding of 2000/2010 electrical technology (i.e. boardnet)
- An effective understanding of the Occupational Health and Safety Act. 1993

KEY PERFORMANCE AREA TASKS KEY PERFORMANCE

INDICATOR
Compile and implement

a marketing plan
- An effective understanding of market

research
- Conducting regular market research
- Identify potential customers in Dealer

Area of Responsibility
- Conduct a SWOT analysis
- Conduct a competitor analysis
- Compile a marketing plan
- Communicate completed plan to all

departmental staff
- Ensure follow up of marketing plan
- Ensure parts display area is clean and tidy
- Ensure parts display area stock is current
- Ensure correct pricing is indicated
- Marketing plan

presented
- Adhering to company

requirements
- Promotions program
Manage escalated

workshop (technical)

problems accordingly (in

the case of no Foreman /

Team Leader)
- Provide consultation to technicians

regarding unresolved technical problem

(if unresolved)
- Consult with technical department
- Escalate technical/product related issues.
- Ensure continuous support and guidance

to technical staff throughout technical

problem identifying stages
- Ensure future corrective actions plans to

various technical problems are

implemented
- Ensure customer is informed off all work

done on vehicle via (Service Advisor,

Foreman)
- First time fix (no

comebacks)
- CSI
Ensure accurate

workshop capacity

planning according to

productive and available

staff is done
- Ensure all customer appointments are

scheduled in advance by Receptionist /

Service Advisor
- Ensure all appointments are confirmed the

day before by Receptionist / Service

Advisor
- Ensure customers who didnt arrive at

appointed time are re-scheduled by

Receptionist / Service Advisor
- Ensure adequate allowance is made for

walk ins / transient customers by

capacity planner
- Daily Report from DMS

(Dealer Management

System)
- BSI or manual

appointment system

Control (WIP) work in

progress on all vehicles in

the workshop daily to

maintain an acceptable

level
- Monitor the capturing of all vehicle details

on workshop tracking system by aftersales

staff (i.e. Service Advisor, Receptionist)
- Ensure all cash sales (i.e. expired

Warranty/Maintenance plan) are

recorded accurately and processed
- Ensure that regular, updated feedback on

all work done on vehicles is

communicated to customer via Service

Advisor
- Ensure all problems of vehicles on daily

WIP are attended to speedily
- Ensure workshop throughput is accurately

monitored
- Assist with any delay in throughput in the

workshop
- Manage wash bay throughput and be

aware of all motor / marine status
- Outstanding cash

report
- Spot checks of job

card details accuracy
- Daily WIP report
Responsible for annual

budget of Service and

Parts Department
- Gathering relevant information (i.e.

performance data of technical staff,

labour rates, product targets etc)
- Ensure all expenses are monitored and

controlled
- Analyse efficiency of workshop
- Analyse staff productivity vs. target
- Set new targets
- Submit budget timeously
- Achieved labour sales

target
- Achieved expense

target
- Budget submitted

timeously

Manage a profitable

workshop against budget
- Ensure workshop is loaded according to

productive and available staff (i.e. labour

sales) by capacity planner/workshop

foreman/Aftersales consultant
- Control workshop productivity (i.e. hours

worked / hours sold) and efficiency (i.e.

flat rate time with actual time if no

Foreman / Team Leader)
- Ensure optimum workshop profitability, if

under booked (i.e. pre-delivery service on

all new bikes / marine
- if no Foreman /

Team Leader)
- Ensure all specialized workshop

equipment is in workable condition (i.e.

lifts, special tools, complete tool boxes etc
- if no Foreman / Team Leader)
- Review all allocating hours clocked on all

job cards to hours sold (i.e. profitability)
- Monitor and communicate staff target

achievements and implement corrective

action plans
- Daily Report from DMS

(Dealer Management

System)
- DLCC (Daily Labour

Control Cards) /

Electronic C



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