Workshop Manager
19 hours ago
WORKSHOP MANAGER
MAIN PURPOSE OF THE ROLE:
- Manage an organised and profitable service and parts department.
- Delivering high quality service and is focused on customer satisfaction.
- Ensure effective parts availability through process management and accurate
stock control to achieve profitability.
- Ensure dealership Aftersales objectives are achieved.
- Responsible for mentoring and leading all departmental staff.
KEY REQUIREMENTS:
- Grade 12 - Senior Certificate
- Computer literate - (Office suite)
- Drivers license
- 2 years Motor Dealership experience
- 2 years Inventory warehousing and distribution experience
QUALIFICATIONS:
- Qualified Motor Technician (A certification)
- Management diploma
- Managerial experience within the Motor Dealership Industry
- An effective understanding of financial budgeting principals
- An effective understanding of 2000/2010 electrical technology (i.e. boardnet)
- An effective understanding of the Occupational Health and Safety Act. 1993
KEY PERFORMANCE AREA TASKS KEY PERFORMANCE
INDICATOR
Compile and implement
a marketing plan
- An effective understanding of market
research
- Conducting regular market research
- Identify potential customers in Dealer
Area of Responsibility
- Conduct a SWOT analysis
- Conduct a competitor analysis
- Compile a marketing plan
- Communicate completed plan to all
departmental staff
- Ensure follow up of marketing plan
- Ensure parts display area is clean and tidy
- Ensure parts display area stock is current
- Ensure correct pricing is indicated
- Marketing plan
presented
- Adhering to company
requirements
- Promotions program
Manage escalated
workshop (technical)
problems accordingly (in
the case of no Foreman /
Team Leader)
- Provide consultation to technicians
regarding unresolved technical problem
(if unresolved)
- Consult with technical department
- Escalate technical/product related issues.
- Ensure continuous support and guidance
to technical staff throughout technical
problem identifying stages
- Ensure future corrective actions plans to
various technical problems are
implemented
- Ensure customer is informed off all work
done on vehicle via (Service Advisor,
Foreman)
- First time fix (no
comebacks)
- CSI
Ensure accurate
workshop capacity
planning according to
productive and available
staff is done
- Ensure all customer appointments are
scheduled in advance by Receptionist /
Service Advisor
- Ensure all appointments are confirmed the
day before by Receptionist / Service
Advisor
- Ensure customers who didnt arrive at
appointed time are re-scheduled by
Receptionist / Service Advisor
- Ensure adequate allowance is made for
walk ins / transient customers by
capacity planner
- Daily Report from DMS
(Dealer Management
System)
- BSI or manual
appointment system
Control (WIP) work in
progress on all vehicles in
the workshop daily to
maintain an acceptable
level
- Monitor the capturing of all vehicle details
on workshop tracking system by aftersales
staff (i.e. Service Advisor, Receptionist)
- Ensure all cash sales (i.e. expired
Warranty/Maintenance plan) are
recorded accurately and processed
- Ensure that regular, updated feedback on
all work done on vehicles is
communicated to customer via Service
Advisor
- Ensure all problems of vehicles on daily
WIP are attended to speedily
- Ensure workshop throughput is accurately
monitored
- Assist with any delay in throughput in the
workshop
- Manage wash bay throughput and be
aware of all motor / marine status
- Outstanding cash
report
- Spot checks of job
card details accuracy
- Daily WIP report
Responsible for annual
budget of Service and
Parts Department
- Gathering relevant information (i.e.
performance data of technical staff,
labour rates, product targets etc)
- Ensure all expenses are monitored and
controlled
- Analyse efficiency of workshop
- Analyse staff productivity vs. target
- Set new targets
- Submit budget timeously
- Achieved labour sales
target
- Achieved expense
target
- Budget submitted
timeously
Manage a profitable
workshop against budget
- Ensure workshop is loaded according to
productive and available staff (i.e. labour
sales) by capacity planner/workshop
foreman/Aftersales consultant
- Control workshop productivity (i.e. hours
worked / hours sold) and efficiency (i.e.
flat rate time with actual time if no
Foreman / Team Leader)
- Ensure optimum workshop profitability, if
under booked (i.e. pre-delivery service on
all new bikes / marine
- if no Foreman /
Team Leader)
- Ensure all specialized workshop
equipment is in workable condition (i.e.
lifts, special tools, complete tool boxes etc
- if no Foreman / Team Leader)
- Review all allocating hours clocked on all
job cards to hours sold (i.e. profitability)
- Monitor and communicate staff target
achievements and implement corrective
action plans
- Daily Report from DMS
(Dealer Management
System)
- DLCC (Daily Labour
Control Cards) /
Electronic C
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