Aftersales Manager Motorcycles
2 weeks ago
Vacancy: Aftersales (Service and Parts) Manager for Motorcycles
**Duties**:
- Oversee Service and Parts team, and motorcycle repair processes to deliver a positive service experience and maintain profitability
- Coach team members on ways to drive service and parts sales, beneficial training program options, and customer service tactics
- Work with the service advisor to ensure proactive resolution of all customer complaints and make follow-up calls, as needed
- Maintain a high level of customer satisfaction
- Oversee all day-to-day job duties within the Parts and Service department with a focus on high employee and customer morale
- Guide the management of all department paperwork, including repair / parts orders, invoices, and maintenance records
**Requirements**:
- Minimum of 3 years experience as manager within Service and Parts departments, with the focus on Aftersales management
- Extensive knowledge of Parts and Service departments in the motoring industry
- Experience working in a corporate dealership environment and preferably with Motorcycles
- Experience with automotive systems and procedures
- Strong management skills, communication and organizational skills
- Clear criminal record
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