Customer Support Specialist

2 weeks ago


Craighall Park, South Africa Hair Clinic International Full time

Location: Craighall Park, Ranburg

We are looking for a strong customer support individual with great time management & people skills, excellent telephone manner & attention to detail.

Minimum requirements:

- 3 years working experience within an administrative/receptionist role.
- Extremely Strong Administrative skills
- Excellent customer service skills
- Above average computer literacy
- Must be confident when interacting with people
- Team Player
- Exceptional Interpersonal skills.
- Maintain relationships with clients by providing support, information, and guidance.
- Prepare reports by collecting, analysing, and summarizing information as and when required.

Description of Essential Role & Responsibilities:

- Deliver exceptional customer experience on every phone call and customer interactions.
- Calling and booking of allocated leads.
- Retrieving and capturing of lead information onto the CRM.
- Maintaining CRM database.
- Report duplicate client records to management.
- Manage and update excel database at all times.
- Report daily on quantity of bookings, branch attendance and sales conversions for each branch.
- Ensuring reports are accurate and are sent to relevant departments on time
- Ensuring incoming complaints/queries and are sent to relevant person.
- Following company policy and procedures.
- Assisting with switchboard when necessary.
- Assist Operations Manager with administrative tasks.

Work hours:
Monday - Friday: 08:30 to 17:30

One Sunday per month: 9:00 to 13:00

**Salary**: R10 000k per month.

**Salary**: R10,000.00 - R15,000.00 per month



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