2105 Uem Technical Specialist
2 weeks ago
2023-10-09 - 2023-10-31
- Permanent
- JHB008422
- IT- Gauteng, Tshwane (Pretoria)
- 2105 UEM Technical Consultant
Location: Gauteng
Contract Term: 1 December 2023 - 31 December 2026
**ESSENTIAL SKILLS REQUIREMENTS**:
- Experience with ITIL processes (Incident, Change and Problem management)
- Plan and execute maintenance tasks (change management)
- Plan and execute infrastructure lifecycle tasks (technical lifecycle, change management)
- Resolve incident tickets
- Analyse and resolve problem tickets
- Experience with VIP and End-user support
- Experience with technical documentation, standard operating procedures and user support guides
- Experience with Active Directory/Azure Active Directory
- Exposure to troubleshooting infrastructure, network and integration issues
**ADVANTAGEOUS SKILLS REQUIREMENTS**:
- German Language
- Experience in operation of Linux Servers and/or Windows Servers
- Experience in Windows Client OS, GPO and patch management
- Experience with cloud technologies and cloud providers (Microsoft Azure, Amazon Web Services, Google Cloud Services)
- Experience with Scripting (Powershell, Bash etc.)
- Experience with monitoring solutions (SCOM, Dynatrace, Site24/7 etc.)
- Experience with SQL (MS, Oracle etc.)
- Experience with Jira and Confluence
- Soft Skills
- Excellent communication skills in a clear a concise way with team members, stakeholders and management on an appropriate level of detail
- Ability to deliver on time and in excellent quality
- Strong ability to analyse issues, build a resolution plan and bring it to successful implementation
- Strong ability to understand technical dependencies and enterprise setup on a global scale
**WHICH QUALIFICATIONS/EXPERIENCE DO WE NEED FOR THE ROLE?**
- A university degree/diploma in a relevant field of study (e.g. computer science, engineering, sciences) or a comparable qualification or 3 years IT experience
**WHAT WILL BE YOUR ROLE AND RESPONSIBILITIES?**
- Daily monitoring and resolution of English and German IT Service Management (ITSM) VIP and end-user support requests
- Be responsible for the verification, planning and actioning of maintenance tasks together with other infrastructure teams
- Continuously work on improving the operational stability
- Work on automation of platform operations, troubleshooting and maintenance topics
- Interact with an international product team, external providers, vendors and customers.
- Treat security as a first-class citizen
- Work closely with stakeholders, development teams in constantly improving our Endpoint Management platforms stability and availability
- Work with other IT teams on integration of new features and components
- For more information please contact:
- Chantelle Tree
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