Account Manager

4 weeks ago

Johannesburg North, South Africa Batho Pele Top Services Full time

Our client is looking for a passionate and solution-oriented senior account manager to be responsible for multiple client accounts. The senior account manager's responsibilities include maintaining a thorough knowledge of our business and offerings, developing and implementing strategic plans to grow accounts, managing and strengthening client relationships, identifying new business opportunities, and coordinating with internal teams to deliver on client expectations.

**RESPONSIBILITIES**
- Lead and implement the Mini Account Plan (MAP) for the relevant Accounts allocated.
- Implement a MAP for Accounts allocated, update the plan monthly according to the required time schedules. Larger accounts are typically referred to as Key Accounts and they justify formal management (i.e. MAP) to yield to their full potential. Also, very large accounts run by Head of Sales may require Account Managers (AMs) working on divisions or subsidiaries of the Strategic Account, under their guidance and leadership. In such instances, the MAP information needs to feed through to the Strategic Key Account Plan (S-KAP), providing a holistic and integrated view for the entire strategic account. AMs working on Key Accounts are often referred to as Key Account Managers (KAM) as opposed to AMs. The grading level of a KAM and AM is however the same.
- Recommend and manage the P&L and budget for the respective Accounts and monitor financial performance so that the business is aware of anticipated costs and revenues, areas of unsatisfactory performance and improvement opportunities and that the team focuses on delivering against P&L targets to meet Innovent’s financial performance targets.
- On an ongoing basis, examine current operational processes to identify and implement potential operational improvements that will positively impact upon service, profitability and cost performance for the business unit.
- Identify and facilitate sales and business growth opportunities and constantly keep the commercial goals on the operations leadership team’s radar.
- Drive collaboration across industries and service lines, including collaboration, performance, cross and upsell opportunities.
- Ensure the effective implementation of strategies and plans through thought leadership to ensure that the highest level of performance is achieved, and objectives are met.
- Maintain an extensive network of internal and external contacts to ensure that the Key Account is optimally managed in its understanding of business, economic and commercial challenges and opportunities.
- Lead relationship building initiatives with Principal Vendors including playing the lead role in negotiations with respect to pricing, procurement and inventory control.
- Ensure that appropriate governance systems are in place and in line with future requirements, i.e. policies, procedures and reporting structures.
- Continually assess the competitiveness of all operations programs and practices against the relevant comparable companies, industries and markets.
- Stay up-to-date of new trends and innovations in operations.
- Manage business risk, through continuous internal and external monitoring of business impact, as well as changes in stakeholder needs.
- Lead and guide improvement projects that will increase profits or protect against risks in the function.
- Establish and maintain the highest ethical standards in operations practices.
- Ensure that the business unit is fully compliant with all Innovent initiatives through conducting regular audits and taking corrective action.
- Oversee relationship with service providers and partners and ensure all the services are delivered properly, evaluate performance and report any deviations to the relevant department for any corrective actions.
- Manage relationships with operational Heads and other Group Executives and act as a trusted advisor.

**QUALIFICATIONS, EXPERIENCE, SKILLS AND KNOWLEDGE REQUIRED**
- A Degree in Business Management / Financial Management.
- At least 3 years progressive experience within a professional services business, including the demonstrated ability to manage, deliver and grow accounts.
- At least 3 years’ experience in technology solutions sales with a documented successful track record in selling high end services & solutions in the relevant industry.

**Job Type**: Permanent

**Salary**: R35 000,00 - R40 000,00 per month

Application Question(s):

- Are you proficient in CRM software?
- How many years of experience do you have in managing large portfolio accounts?

**Education**:

- Bachelors (preferred)

**Experience**:

- Business Development: 3 years (preferred)

Application Deadline: 2024/02/17

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