Client Experience Ambassador

3 months ago

Johannesburg, South Africa FirstRand Full time

Job Description

To create win-win situations with customers through resolving customer queries and/or complaints in order to retain the relationship
- Demonstrate cost consciousness and awareness of personal contribution to costs and productivity Identify and escalates potential risks that may lead to increased costs
- Prevent wastage and identify process improvements to contain and reduce costs
- Establish relationships with relevant individuals and departments to deliver on work expectations
- Adhere to relevant service level agreements to build trust in the relationship
- Investigate new ways to optimise processes
- Flag opportunities to migrate to platform and supports the use of technology in process and system improvements
- Draw on knowledge and experience to identify and develop solutions that lead to improved service delivery and quality
- Execute own work in accordance with the organisational values and code of ethics
- Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution Identify and escalate risk as normal part of work
- Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards
- Work with enhanced processes and procedures to maintain operational efficiencies
- Deliver work in an accurate manner to ensure consistent results
- Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
- Adhere to quality standards, turnaround times and Company policies and procedures
- Complete relevant administration, reporting and updating of information accurately and on time
- Provide timeous reports on operations, performance and audit findings
- Report on transactional activity progression within set guidelines to provide timely information for decision making in area of accountability
- Seek out regular performance feedback and put actions in place to improve and enhance performance Identify activities to address own development gaps
- Create own personal development plan and review plan with team leader or manager
- Understand which competencies and skills are required to be mastered to ensure personal development and performance
- Keep abreast of learning opportunities, changing products and trends

Job Details

Application Closing Date

09/09/24

  • Global Experience Ambassador

    2 weeks ago

    Johannesburg, Gauteng, South Africa Isilumko Staffing (JHB) Full time

    Job Title: Global Experience AmbassadorJob Summary:We are seeking a passionate and enthusiastic individual to join our team as a Global Experience Ambassador. As a key member of our customer experience team, you will be responsible for delivering exceptional service to our guests, providing them with unforgettable experiences and ensuring their loyalty to...

  • Customer Experience Ambassador

    1 month ago

    Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

    Job Title: Chinese Speaking Centre AmbassadorThis role is for passionate, enthusiastic, and friendly individuals who enjoy being part of a dynamic team, learning new skills, and making a difference while contributing to the future of a start-up brand.Key Responsibilities:Book all aspects of the guest journey, including journeys, destinations, pre/post...

  • Customer Experience Ambassador

    2 months ago

    Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

    Job Title: Chinese Speaking Centre AmbassadorThis role is for passionate, enthusiastic, and friendly individuals who enjoy being part of a dynamic team, learning new skills, and making a difference while contributing to the future of a start-up brand.Key Responsibilities:Book all aspects of the guest journey, including journeys, destinations, pre/post...

  • Ambassador for Luxury Guest Experiences

    2 weeks ago

    Johannesburg, Gauteng, South Africa Isilumko Staffing (JHB) Full time

    Job Title: Portuguese Speaking Centre AmbassadorJob OverviewAs a Portuguese Speaking Centre Ambassador, you will be responsible for providing exceptional customer service to international guests and travel advisors. Your role will involve booking guest journeys, destinations, and hotels, as well as supporting the global sales organisation by building strong...

  • Experience Centre Ambassador – Japanese Speaking

    2 months ago

    Johannesburg, South Africa Isilumko Staffing Full time

    Here's the job advert tailored for the **Experience Centre Ambassador – Japanese Speaking** role:---**Job Title:** Experience Centre Ambassador – Japanese Speaking Job Purpose:We are looking for passionate, enthusiastic, and friendly individuals to join our dynamic team as an Experience Centre Ambassador. You will provide exceptional guest experiences,...

  • Experience Centre Ambassador – Japanese Speaking

    2 months ago

    Johannesburg, South Africa Isilumko Staffing (JHB) Full time

    Here's the job advert tailored for the **Experience Centre Ambassador – Japanese Speaking** role:---**Job Title:** Experience Centre Ambassador – Japanese Speaking Job Purpose:We are looking for passionate, enthusiastic, and friendly individuals to join our dynamic team as an Experience Centre Ambassador. You will provide exceptional guest experiences,...

  • Experience Centre Ambassador – Japanese Speaking

    2 months ago

    Johannesburg, South Africa Isilumko Staffing (JHB) Full time

    Here's the job advert tailored for the **Experience Centre Ambassador – Japanese Speaking** role: --- **Job Title:** Experience Centre Ambassador – Japanese Speaking Job Purpose: We are looking for passionate, enthusiastic, and friendly individuals to join our dynamic team as an Experience Centre Ambassador. You will provide exceptional guest...

  • Brand Ambassador

    3 weeks ago

    Johannesburg, Gauteng, South Africa PlaceTalent Full time

    Job Title: Brand AmbassadorAbout the Role:We are seeking a highly skilled Brand Ambassador to join our team at PlaceTalent. As a Brand Ambassador, you will be responsible for managing the brand's social media and PR database, as well as publication relations.Key Responsibilities:Manage and organize all marketing-related events across Sub-Saharan Africa.Take...

  • Ambassador of Luxury Experiences

    3 weeks ago

    Johannesburg, Gauteng, South Africa MPC Recruitment Full time

    Role OverviewMPC Recruitment is seeking a highly skilled and enthusiastic individual to join our team as an Experience Centre Ambassador. This is an exciting opportunity to work with a reputable international company in the hospitality industry.Key ResponsibilitiesManage Guest Bookings: Handle all elements of the guest journey, from itineraries to...

  • Ambassador for Luxury Hospitality Experiences

    1 week ago

    Johannesburg, Gauteng, South Africa MPC Recruitment Full time

    Job DescriptionJob Title: Experience Centre Ambassador – French SpeakingCompany: MPC RecruitmentAbout the Role:We are seeking a highly skilled and fluent French speaking customer service representative to join our team as an Experience Centre Ambassador. The successful candidate will be responsible for delivering exceptional service to our guests, managing...

  • Experience Centre Ambassador

    4 weeks ago

    Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

    Job Title:Experience Centre Ambassador – Japanese SpeakingJob Purpose:We are seeking a highly motivated and enthusiastic individual to join our dynamic team as an Experience Centre Ambassador. As a key member of our Global Sales Organization, you will provide exceptional guest experiences, support our sales efforts, and contribute to the growth of a...

  • Experience Centre Ambassador

    2 months ago

    Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

    Job Title: Experience Centre Ambassador – Japanese SpeakingWe are seeking a highly skilled and experienced individual to join our dynamic team as an Experience Centre Ambassador. As a key member of our Global Sales Organisation, you will be responsible for delivering exceptional guest experiences, supporting our sales efforts, and contributing to the...

  • Experience Centre Ambassador

    2 months ago

    Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

    Job Title: Experience Centre Ambassador - Chinese SpeakingWe are seeking a highly skilled and experienced individual to join our dynamic team as an Experience Centre Ambassador. As a key member of our Global Sales Organisation, you will be responsible for delivering exceptional guest experiences, supporting our sales efforts, and contributing to the growth...

  • Sales Ambassador

    4 weeks ago

    Johannesburg, Gauteng, South Africa TFG Home Division Full time

    Job Title: Sales AmbassadorAt TFG Home Division, we're looking for a Sales Ambassador to join our team. As a Sales Ambassador, you will be the face of our brand, providing exceptional guest experiences and exceeding our guests' expectations.Your key responsibilities will include:Being an ambassador for our brand and offering amazing guest...

  • Brand Ambassador

    5 months ago

    Johannesburg, South Africa Simas Corporation Full time

    We are searching for a Brand Ambassador for a range of clothes (from socks, swimwear, dresses, coats, shoes, to fashion accessories and more.) As Brand Ambassador you will be featured in photo shoots and videos in which you model, wear, discuss, review and promote the range. These features are used on our website, various online portals and social media...

  • Experience Centre Ambassador – Japanese Speaking

    4 weeks ago

    Johannesburg, South Africa Isilumko Staffing Full time

    Job Purpose:We are looking for passionate, enthusiastic, and friendly individuals to join our dynamic team as an Experience Centre Ambassador. You will provide exceptional guest experiences, support our Global Sales Organization, and contribute to the growth of a start-up luxury brand.Key Responsibilities:- Book all aspects of the guest journey, including...

  • Portuguese Speaking Experience Centre Ambassador

    4 weeks ago

    Johannesburg, South Africa Isilumko Staffing (JHB) Full time

    Job Purpose: We are looking for passionate, enthusiastic, and friendly individuals to join our dynamic team as an Experience Centre Ambassador. You will provide exceptional guest experiences, support our Global Sales Organization, and contribute to the growth of a start-up luxury brand. Key Responsibilities: - Book all aspects of the guest journey, including...

  • Experience Centre Ambassador – Chinese Speaking

    2 months ago

    Johannesburg, South Africa Isilumko Staffing (JHB) Full time

    We are seeking passionate, enthusiastic, and friendly individuals to join our dynamic team as an Experience Centre Ambassador. You will provide exceptional guest experiences, support our Global Sales Organization, and contribute to the growth of a start-up luxury brand.Key Responsibilities:- Book all aspects of the guest journey, including cruise...

  • Experience Centre Ambassador – Chinese Speaking

    2 months ago

    Johannesburg, South Africa Isilumko Staffing (JHB) Full time

    We are seeking passionate, enthusiastic, and friendly individuals to join our dynamic team as an Experience Centre Ambassador. You will provide exceptional guest experiences, support our Global Sales Organization, and contribute to the growth of a start-up luxury brand. Key Responsibilities: - Book all aspects of the guest journey, including cruise...

  • Portuguese Speaking Experience Centre Ambassador

    4 weeks ago

    Johannesburg, South Africa Isilumko Staffing (JHB) Full time

    Job Purpose:We are looking for passionate, enthusiastic, and friendly individuals to join our dynamic team as an Experience Centre Ambassador. You will provide exceptional guest experiences, support our Global Sales Organization, and contribute to the growth of a start-up luxury brand.Key Responsibilities:- Book all aspects of the guest journey, including...