Communication Specialist

7 months ago

Centurion, South Africa Momentum Consult Full time

**Introduction**

Consult is a registered authorised Financial Service Provider (FSP), holding a FSCA Category FSP I and II license. Consult dispenses financial planning, product advice, product execution and investments management services to individuals and businesses in the high net worth, affluent, retail upper and small business enterprises (SME’s) market.

Consult, being an authorized FSP, is able to offer our clients product solutions of all of the major life, health, saving, investments, short term and employee benefits providers in South Africa. We have contracts with 122 product providers in total.

Consult is one of South Africa’s largest and most respected financial planning and advice specialists with a national footprint of 280 financial advisers, including 50 specialist short term advisers, spanning across South Africa. We subscribe to the principles of treating our customers fairly and in doing so, offer our clients industry leading solutions.

**Role Purpose**

Implement communication plans, campaigns and initiatives that support business objectives.

**Requirements**:
**Formal Qualifications**:

- Degree in communication, journalism, linguistics or related field

**Experience**:

- 3-5 years experience in internal communications
- Experience and knowledge in copywriting, proofreading and editing
- Experience in project management

**Knowledge**:

- Knowledge of digital and technological communication platforms.
- Knowledge of effective communication strategies.
- Knowledge of brief development and execution.
- Knowledge of Plain Language.

**Skills**:

- Verbal and written communication skills
- Copywriting skills
- Attention to detail
- Photo and video editing skills is a plus
- Networking and relationship management skills
- Good presentation skills
- Creative and technical writing skills

**Duties & Responsibilities**

**Internal Process**
- Contribute to the development of the communication strategy, plans and calendar to effectively plan and coordinate communication initiatives and campaigns.
- Liaise with stakeholders in order to obtain communication campaign or initiative requirements.
- Implement communication campaigns and initiatives in consultation with key stakeholders.
- Design, produce and implement effective marketing communication projects for relevant audiences.
- Assist with the coordination and delivery of events and activations as required.
- Ensure the implementation of communication projects according to project plan and communication elements.
- Identify the most appropriate technologies for communication and collaborate with various stakeholders for the effective implementation of initiatives, including internal communication, social media, public relations and marketing material.
- Support business optimisation in terms of branding, business growth and marketing.
- Perform post campaign evaluations and produce reports for stakeholders.
- Conceptualise, give direction on design and implement a brief / or project from a stakeholder.
- Brief the creative team on requirement for the project and ensure they deliver accordingly.
- Measure success of projects and provide feedback and insights to develop improvements for future projects.
- Perform post campaign evaluations and produce reports for stakeholders.
- Understand and provide insight into digital and social media communication behaviour of external stakeholders.

**Client Services**
- Provide guidance to the team to more communicate more effectively.
- Provide authoritative, expertise and advice to clients and stakeholders.
- Build and maintain relationships with clients and internal and external stakeholders.
- Deliver on service level agreements made with internal and external stakeholders and clients.
- Make recommendations to improvement client service within area of responsibility.
- Participate and contribute to a culture which build rewarding relationships, facilitates feedback and provides exceptional client service.

**People**
- Develop and maintain productive and collaborative working relationships with peers and stakeholders.
- Positively influence and participate in change initiatives.
- Continuously develop own expertise in terms of professional, industry and legislation knowledge.
- Contribute to continuous innovation through the development, sharing and implementation of new ideas.

**Finance**
- Contribute to the development of area specific budgets to minimise expenditure, in alignment with operational plans.
- Identify opportunities to enhance cost effectiveness and increase operational efficiency.
- Provide input into the risk identification processes and communicate recommendations in the appropriate forum.
- Assist with the finance process where relevant to the communication function.

**Competencies**
- Documenting Facts
- Articulating Information
- Meeting Timelines
- Developing Strategies
- Showing Composure
- Taking Action
- Interacting with People
- Embracing Change

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