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IT - Site Support Specialist
4 weeks ago
**Job highlights**
- Glencore Coal SA
- Rustenburg, North West, South Africa
- d Services
**Job ID**
- SS MM 2024/01**Closing date**
- 21/03/2024**Last Updated**
- 13/03/2024***
The incumbent in this role is responsible for managing and guiding resources required for first-level IT support, rolling out the support strategy and ensuring that high quality support services are provided to support business needs.
**Key Responsibilities**
- Managing site IT infrastructure.
- Registering incidents, escalating, trend and root cause analysis and problem resolution.
- Maintaining IT tasks, installing, configuring and trouble shooting of hardware and software.
- Managing IT continuity.
- Facilitating and governing the IT Projects on site.
- Ensuring the IT Services address the changing business needs.
- Developing and maintaining training plans for the site IT Teams as well as encouraging continuous learning.
- Ensuring ongoing site compliance to Glencore IT policies, procedures and legislation.
**Minimum Qualifications**
- Relevant Degree.
**Minimum Experience**
- Minimum 5 years’ experience in the IT environment.
- Understanding and working knowledge of IT Support Delivery.
**Behaviour Competencies**:
- Ability to take decisive action and assume responsibility for making difficult decisions that affect people and business performance. Ability to create
- d meaning by clearly and confidently communicating the relevant information to a decision or task, in a verbal format.
- Ability to inspire and foster commitment, pride and trust amongst team members by taking a democratic approach, seeking and valuing contributions and encouraging collaboration.
- Ability to treat diverse groups of people with respect and to effectively employ this diversity to the advantage of the Company.
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