Customer Service Advisor

1 month ago

Johannesburg, South Africa Webhelp Full time

**Job Advert**
If you’re looking for an opportunity to jump start your career and gain experience with different customers and clients, this is your time to shine We’re looking for dynamic team players with a passion for people to provide exceptional customer service experiences on a dynamic campaign in our Braamfontein office.

As a Customer Service Advisor you’ll need to be a fast learner and quick thinker, a people’s person with a genuine passion and flare for communication. You'll need to have empathy and efficiency when dealing with our customers. You’ll need to be quick thinking and able to multitask.

You’ll be joining our fun-loving global community of more than 120,000 passionate people who work across 200 locations in over 60 countries delivering exceptional customer experiences for some of the world’s leading brands. Being a people-first company, we put people at the heart of our business, and this is when everything comes alive.

We want problem solvers and solution finders who strive to give of their very best in everything they do and are always willing to go the extra mile to exceed customer’s expectations.

**What you'll be doing**
- Resolving customer queries within operational and client policies and procedures
- Establishing the customers’ needs to diagnose and resolve problems
- Assisting customers with promotional queries
- Identifying and actively promotes opportunities to up-sell and recommend products and services
- Useing questioning skills to make judgment on the best solution or action to resolve the customer’s query
- Ensuring timely and accurate resolution of customers’ problems at the first point of contact within agreed service levels, targets and objectives
- Being accountable for closing the customer query and ensure a resolution or feedback
- Checking to ensure that appropriate changes were made to resolve customers' problems
- Keeping records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Resolving customers' service or billing complaints
- Promoting client products, services and solutions at all times
- Processing payment information if required demonstrating a high level of security and integrity

**What you'll need**
- Matric
- Post Matric qualification (advantageous)
- Availability work shifts in a 24/7 environment (Essential)
- Minimum 2 years international call center customer service experience (Essential)
- Must have worked with Post Paid Customers
- Clear criminal record
- English Proficiency both written and spoken
- Excellent knowledge of effective customer service processes
- Extensive understanding of the telecommunications industry
- Ability to troubleshoot and find an effective resolution to a Customers query
- Computer literacy - ability to speedily navigate multiple systems effectively
- Passion for providing excellent Customer Service
- Excellent sales through service ability with eagerness to retain a customer
- Genuine desire to help customers achieve resolution to their queries
- Attention to Detail
- Be able to pass all training modules during new hire and ongoing campaign training

Each Webhelper brings a different energy, passion, a unique set of skills and talents. This strand of our DNA sets us apart and is how we enrich customer experience and business solutions for our clients.

After applying, you will be sent a link to complete a quick online chat. We don’t want you to miss out on the opportunity so please check all of folders for the link after applying. Take this opportunity advance your career with our collaborative team of game-changers today.

Job Reference: SA02247

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