Executive: Cib Payments Services

3 weeks ago

Johannesburg, South Africa Nedbank Full time

**Job Purpose**
- To take accountability of bank-wide payment manual operations, ensuring the safe, efficient, and client-centric execution of payment transactions. To ensure that the relevant payment channels and services are aligned to Nedbank Group payment’s initiatives in collaboration with Group Technology, ensuring the efficiency and stability of Nedbank payments infrastructure. To build, in close collaboration with Group Technology specialists, an engineering culture alongside operational teams to continuously digitise, automate and improve payment processes. To deliver on an excellent client payments services experience, and further expanding mandate to scale and grow our share of client payments. Ensure an effective control environment to minimise operational, reconciliation and settlement risk. To manage human resources effectively, including maximising utilisation, managing capacity, and development and cross-skilling. To drive a digital culture shift, innovation and optimisation of CIB Payments processes through digitisation.**Responsibilities**:

- Continuously drive design of efficient and reliable manual payment processes
- Ensure best-in-class client experience by designing capabilities for a differentiated and improved client experience
- Track client interactions against agreed service levels through monthly key performance indicators to ensure performance efficiencies
- Build an engineering-oriented function, in close collaboration with technology teams, to prioritise continuous improvements and automation of the payments process
- Assist with designing and delivering automation and straight-through-processing wherever possible to reduce risk and increase efficiency
- Drive a digital culture shift, innovation and optimisation of CIB Payments processes through digitisation
- Direct post execution, reconciliation, and exceptions for both global and domestic payments
- Collaborate with regulators across the value chain to positively influence industry trends and uplift standards
- Provide reporting to industry bodies in line with regulatory requirements
- Actively manage incidents, where appropriate, to help limit bank losses
- Effectively manage operational risk, audit and business assurance issues
- Achieve financial targets through responsible cost management
- Actively participate in bank-wide payment communities and leadership to influence the Nedbank Strategy
- Steer workforce planning by actively managing staff utilisation and developing capacity-planning models and reviews
- Drive people management and guide the team effectively and efficiently across the HR value chain covering coaching, development, recruitment, performance management, retention of critical staff, succession planning and talent management
- Essential Qualifications - NQF Level- Professional Qualifications/Honour’s Degree
- Master’s Degree
- Preferred QualificationMaster’s Degree with a preference for IT Operations or Engineering component/Masters in Business Administration
- Minimum Experience Level- 10 years + experience in relevant business with a bias towards technology, digital or operations
- 5 years + executive management
- 8 years + managing people

**Technical / Professional Knowledge**
- Client Service Management
- operational procedures
- Relevant regulatory knowledge
- Governance, Risk and Controls
- Leadership Skills
- Stakeholder management
- Strategic planning
- Digital Culture
- Industry trends
- Performance management
- Financial Accounting Principles

**Behavioural Competencies**
- Customer Focus
- Operational Decision Making
- Driving Execution
- Driving Innovation
- Digital Acumen
- Guiding Team Success
- **_Please contact the Nedbank Recruiting Team at +27 860 555 566_

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