QA Consultant

7 months ago


Johannesburg, South Africa Energy at Work Projects Full time

**Join Our Team as a Quality Assurance Maestro**

Are you the ear that catches the rhythm of quality in every call? We're on the lookout for a vibrant Quality Assurance Consultant/Coach to join our dynamic team of Short-Term Insurance Sales Consultants

**Purpose of the Job**: You're the maestro ensuring a symphony of quality in our sales calls. Your role involves meticulous monitoring and review of insurance customer service phone calls and transactions.

**Job Functions/Responsibilities**:
**Call Monitoring Extraordinaire**:

- Perform call monitoring for quality control on data processing, ensuring every conversation hits the right notes.
- Provide monthly result harmonies to our management team.

**Precision Transaction Review**:

- Conduct transaction reviews for quality control on data processing, ensuring every detail is in tune.
- Join the chorus in designing and reviewing quality control processes, identifying efficiencies and improvements for insurance processes.

**Special Project Virtuoso**:

- Participate in special projects, unleashing your creative flair for enhancing our quality control repertoire.
- Take the stage and perform any other duties assigned by our management, showcasing your versatile skills.

**Qualification Requirements**: ???? **Education**:

- Matric

**Clearances**:

- Clean ITC/Criminal Check

**Experience**:

- 5 years of call centre experience, where you've honed your listening skills.
- 2-3 years of Short-Term Insurance Quality Assurance experience, making you the maestro of our insurance melodies.



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