Senior Account Manager

4 days ago

Midrand, Gauteng, South Africa dsm-firmenich Full time

Job title - Senior Account Manager, Taste (74687)

Location – Midrand, South Africa

Job model – Hybrid

We are looking for a highly driven and motivated:

Senior Account Manager

As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world's growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet. dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than €12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life every day, everywhere, for billions of people.

At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work to not only benefit our People, Customers & Communities but also drive business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.

As a Senior Account Manager for TTH, you'll be creating close relationships with our clients to translate their needs into dsm-firmenich projects, as well as working proactively with creative new projects for the inspiring world of flavors. The Senior Account Manager is responsible for promoting and selling a variety of flavors to major and/or key accounts, as well as growing sales profitability and building long-term client relationships.

Key Responsibilities:

  • Define account objectives, develop commercial strategy, understand and document the competitive landscape, implement through account plan.
  • Identify, document and question client for more business potential - Maximize business Vitality/Pipeline.
  • Develop successful working relationships with (new and existing) clients, establishing dsm-firmenich as key partner to obtain briefs for profitable business.
  • Get clear and complete briefings from clients, translate their needs into dsm-firmenich projects and brief the creation and development team.
  • Monitor client satisfaction and initiate corrective action where needed.
  • Plan, prepare and set objectives for client face-to-face meetings (Contact report template).
  • Negotiate with clients' prices for new business and price increases for existing items.
  • Complete briefing from clients, translate their needs into dsm-firmenich projects; brief creation and development teams. Anticipate clients' needs and lead proactive projects to generate new business opportunities (must use brief template).
  • Define accurate pricing and margin parameters for each project, according to guidelines, and enter properly all project information in project management system according to established rules (including regulatory) (including project models rules in Flavors). Lead/coordinate projects with internal partners and with clients (including flavor submissions). Understand GP vs GM.
  • Drive projects towards the best possible solution for both the client and dsm-firmenich - attention to sense of urgency.
  • Share visit reports within 72 hours, client information and feedback, and when needed conduct post-mortem analysis.
  • Manage products life cycle with MDM, demand planning, customer care and supply chain to ensure high level of service to clients and good working practices for dsm-firmenich (such as good forecasts).
  • Monitor sales and profitability versus objectives, provide input to monthly and quarterly Sales forecast and LE's (latest estimates).
  • Monitor and optimize all other financial aspects of the account, in particular expenses (incl. market research) vs budget and clients over dues vs objectives.
  • Make sure all commercial data and documentation are accurate and properly maintained (see details in Commercial Assistant's job description).
  • Close working relationship with Commercial Assistant to ensure all admin and systems are up to date.

We bring:

  • The ability to be a part of a highly creative and imaginative team in an incredibly competitive and inspiring industry.
  • A challenging and rewarding function embedded in a team of passionate professionals.
  • A rich history and a promising future of bold scientific innovation and passionate creation with our customers.
  • The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose.
  • A flexible work environment that empowers people to take accountability for their work and own the outcome.
  • A firm belief that working together with our customers is the key to achieving great things.

You Bring:

  • Tertiary qualification (business administration, economics, marketing, science...).
  • 5+ years of flavor or food ingredients sales experience is a must.
  • Ability to develop solid account plans to category plans.
  • Advanced Sales and Negotiation skills.
  • Extended product expertise (product, market, consumer, technical/technology) and passion for flavors/Ingredients.
  • Ability to define, prioritize and implement action plans according to business opportunities and success factors.
  • Fluency in English.

The application process:

Interested in this position? Please apply on-line by uploading your resume via our career portal.

Equal Opportunities Commitment:

dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate, there's a place for everyone at dsm-firmenich.

dsm-firmenich is an Equal Opportunity and Affirmative Action Employer. dsm-firmenich people are as diverse as our customers. For us that includes a commitment to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know.

About dsm-firmenich:

dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than €12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life every day, everywhere, for billions of people.

www.dsm-firmenich.com

Agency Statement:

Please note this is a direct search led by dsm-firmenich. We only accept applications from candidates, not from agencies nor subject to agency's fees, percentages or similar.

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