Functional Analyst
3 days ago
The primary purpose is to provide effective support to ensure the order fulfilment activities for the customer website are carried out to ensure the ultimate customer experience.
The IT Functional Analyst will be responsible for daily order management by working with the order management system, Salesforce Commerce Cloud, Salesforce Service Cloud, as well as requirements analysis, solution mapping, testing, and documentation.
**Key Responsibilities**:
Order Related Query Management
- Responsible for technical cases with Wolfpack and Salesforce Support
- Troubleshoot, and resolve any reported problems relating to the Ecommerce website and the fulfilment of orders to customers
- Management of user accounts
System Integration and Monitoring
- Monitor the processing of orders between Salesforce Commerce Cloud, Wolfpack (ORP), the Warehouse Management System and other interrelated systems
- Work closely with integration team to ensure order processing is seamless
Testing
- Responsible for the definition and execution of test plans and procedures, to ensure the successful implementation of system changes
Solution Documentation and Reporting
- Identify and document system deficiencies and recommended solutions
- Adhoc Reporting
- Applies AGILE project methodology consistently to projects
**Requirements**:
- Grade 12 / Matric
- Tertiary qualification in Information systems or Computer Programming is essential
- Salesforce Certification will be highly advantageous
- 2 - 3 Years experience in a Technology Solution Delivery Environment
- A minimum of 2 years experience using e-Commerce platforms preferably Salesforce Commerce Cloud and Salesforce Service Cloud is essential
- Previous Experience with JSON and XML technologies
- Previous experience in a retail environment will be highly advantageous
**Competencies**:
- Display and execute logical and complex troubleshooting methods
- Initiative/Perseverance
- Interpersonal Skills
- Organizational Skills
- Ability to work independently but must also be a good team player
- Ability to work well in a rapidly changing environment
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