Incident Analyst

2 weeks ago


Pretoria, South Africa Profession Hub Full time

Our client in Pretoria-East is looking for an Incident Analyst to manage and resolve client incidents related to the company's services, ensure the progression and swift resolution of these incidents and deliver superior services in line with Service Level Agreements.

**Preferred Requirements**:

- Matric
- Higher Certificate in an administration field
- 5-10 years of experience in a similar role
- Computer literacy
- Experience in working within a Help Desk/Service Desk environment would be an advantage, but full training will be given.

**Personality Attributes**:

- Problem-solving and keen attention to detail
- Driven to deliver high levels of customer service
- Flexible approach to working hours
- Excellent communication skills; verbal and written
- Have the ability and passion to learn new skills quickly
- Demonstrates initiative and anticipates needs
- Able to operate as a good team player
- Self-motivated with the ability to work unsupervised
- Drive and Energy
- Work with a sense of urgency

**Duties and Responsibilities**
- The main responsibility is to provide first-line operational support to acknowledge/reject incidents. Attempt to provide first-line resolution.
- Accurate logging of all ticket information
- Escalating promptly allocating unresolved incidents to 2nd line support.
- Monitor group mailboxes, ensuring all inbound incidents received a response within SLA
- Tracking Incidents and providing regular updates on the ticket management system
- Maintaining accurate log entries of contact, with resolution details and follow-up information
- Ability to remain flexible and adapt to changing priorities with promptness, efficiency, and ease
- Escalate Incidents at risk of breaching Service Level Agreement to the Incident Process Coordinator.



  • Pretoria, South Africa Profession Hub Full time

    **Job Purpose**: Your main duties will be to manage and resolve client incidents related to the organisation's services, ensure the progression and swift resolution of these incidents and deliver superior services in line with Service Level Agreements. **Duties and Responsibilities**: - The main responsibility is to provide first-line operational support...

  • Cybersecurity Analyst

    2 months ago


    Pretoria, South Africa iOCO Full time

    JOBNUMBER **iOCO03024** - CONTRACT TYPE **Permanent** - STATE/PROVINCE **Gauteng** - CONTRACT TYPE: **OnSite** **The Role**: iOCO Infrastructure Services Invites You to Explore Possibilities. We are seeking a **Cybersecurity Analyst - L2 **Senior** who will be tasked with conducting deeper investigations and handling escalated incidents. This role...


  • Pretoria, South Africa Derivco Full time

    Job Profile Summary: **Join us to create the giants in the industry** At Derivco, we believe that our people are not just employees - they are the heart and soul of our business. It's their skills, expertise, and passion that define who we are and drive us towards excellence every day. We empower our people to think creatively, push boundaries, and take...


  • Pretoria, South Africa Derivco Full time

    Job Profile Summary: At Derivco, we work alongside our clients who are considered giants in the industry, to create and develop the platform that hosts some of the best online casino games in the industry. We are also Platinum partners with vendors such as Microsoft and we are proud to say we employ over 2,500 of the brightest minds across our offices in...

  • Systems Analyst

    1 week ago


    Pretoria, South Africa Fourier Recruitment Full time

    Examining/maintenance checks current systems Incident/Request management Talking to users (requirements gathering) Liaising with other IT staff Implementing new systems / undertaking system deployments Travel is a key feature of the job as the majority of work is undertaken at clients' premises. A 3-year degree/diploma in Information Technology with an...

  • IT Risk Analyst

    2 weeks ago


    Pretoria, South Africa NETWORK IT BRUMA Full time

    **Job & Company Description**: My client is a financial services magnate that has been in administration for well over a century and is based in the Capital City. This budgetary industrialist is looking for an **IT Risk Analyst** to vet their systems infrastructure, development of projects, security, and information technology. If you are tech-savvy and can...

  • Security Analyst

    7 months ago


    Pretoria, South Africa iOCO Full time

    JOBNUMBER **iOCO03024** - CONTRACT TYPE **Permanent** - STATE/PROVINCE **Gauteng** - CONTRACT TYPE: **OnSite** **The Role**: iOCO Infrastructure Services Invites You to Explore Possibilities. We are seeking a **Security Analyst **to join our team. As a Security Analyst, you will play a critical role in protecting an organization's sensitive information,...


  • Pretoria, South Africa Kamo Placement Full time

    Gauteng, Tshwane (Pretoria) - Annually Cost To Company (Market related, Negotiable) The main purpose of this position is to facilitate predictive and early reactive cyber defence through the analysis or creation of technical and tactical threat intelligence **JOB DESCRIPTION** - Collect, analyse and interpret cyber-threat data from multiple technical...


  • Pretoria, South Africa Kamo Placement Full time

    Gauteng, Tshwane (Pretoria) - Annually Cost To Company (Market related, Negotiable) The main purpose of this position is to facilitate predictive and early reactive cyber defence through the analysis or creation of technical and tactical threat intelligence **JOB DESCRIPTION** - Collect, analyse and interpret cyber-threat data from multiple technical...


  • Pretoria, South Africa Placement Dynamics Full time

    **Cyber Security Analyst** **NEW** **Location**: - Pretoria East**Offer**: - Market Related**Type**: - Permanent**Starting date**: - ASAP**Application Instruction**: Our client is looking for Cyber Security Resources for a company based in the East of Pretoria. **Objective of the Role** This specialist role will focus on the security operations...


  • Pretoria, South Africa Professional Sourcing Full time

    **Job Overview**: **Technical Cyber Threat Intelligence Analyst **(Financial Services)** **Location: Hybrid / Pretoria, Gauteng** **Position Overview**: An exceptional **financial services group **requires the services of a** Technical Cyber Threat Intelligence Analyst.** The main purpose of this position is to **facilitate predictive and early reactive...

  • Test analyst

    6 days ago


    Pretoria, South Africa Tumaini Consulting Full time

    Our client is seeking to hire a software test analyst to help in the delivery life cycle of their software projects. Your duties will primarily revolve around creating test cases, executing tests, and documenting software test results. You will perform testing activities for implementation of successful business solutions, defect fixes, functional testing,...

  • Cybersecurity Analyst

    2 weeks ago


    Pretoria, South Africa Placement Dynamics Full time

    **Cybersecurity Analyst - Security Operations Centre** **Location**: Pretoria / Durban **Offer**: R 35 000 - R 45 000 **Type**:12 Month Contract **Starting date**: ASAP **Application Instruction**: Our client is looking for a Cyber Security resource for 12 months. Start date immediately. Preferable location: Onsite Durban or Remote: JHB **Objective of...

  • Security Analyst X2

    7 months ago


    Pretoria, South Africa iOCO Full time

    JOBNUMBER **iOCO02976** - CONTRACT TYPE **Permanent** - STATE/PROVINCE **Gauteng** - CONTRACT TYPE: **OnSite** **The Role**: iOCO Infrastructure Services Invites You to Explore Possibilities. We are seeking a **Security Analyst **to join our team. As a Security Analyst, you'll be responsible for responsible for monitoring all connectivity environments,...


  • Pretoria, South Africa Affirmative Portfolios Full time

    **Information Technology** **Pretoria** ***: **Senior Applications Support Analyst** **Pretoria** **Salary - Market Related** **Reports to** - Solutions Delivery Manager **Business Unit** - Information and Communication Technology **Role Level** - Advanced **Overview**: **Key Performance Areas**: - **Administration and user support **- responding to...

  • Systems Analyst

    7 months ago


    Pretoria, South Africa Fourier Recruitment Full time

    Systems Analyst - Centurion Examining/maintenance checks current systems Incident/Request management Talking to users (requirements gathering) Liaising with other IT staff Implementing new systems / undertaking system deployments Travel is a key feature of the job as the majority of work is undertaken at clients' premises. Demonstrated success in being a...


  • Pretoria, South Africa Ajtechnicaldr Full time

    Junior Cyber Security Analyst wanted at Core Group Core Group is currently holding a vacant post for a Junior Cyber Security Analyst based in Sandton, Gauteng. Apply now. Closing date: Ongoing Location: Sandton, Gauteng Key Responsibilities: 1. Monitor and analyse security alerts and incidents. 2. Conduct vulnerability assessments and assist in...

  • Information Analyst

    1 week ago


    Pretoria, South Africa Fempower Personnel Full time

    Our client currently has a vacancy for an Information Analyst based at their Pretoria offices Requirement overview: As and when required, the support in various projects: - Information collection (Identification of data sources internally as well as externally to the industry, Daily data collection from various sources of information, Liaison with...


  • Pretoria, South Africa Nambiti Technologies Full time

    We are recruiting for a Junior Information Security Analyst. **Duties and Responsibilities**: - Administer and monitor the firewall management solutions utilised in the environment. - Administer and monitor anti-malware management solutions utilised in the environment. - Provide second-line support to the company users with regards to information security...


  • Pretoria, South Africa WIS intelligent Services Full time

    Overview **Responsibilities**: - Set up and configure the Security Operations Center (SOC) utilizing Microsoft Sentinel. - Monitor and analyze security alerts to identify potential threats and vulnerabilities. - Collaborate with IT and security teams to develop and implement incident response plans. - Conduct regular security assessments and audits to...