Centre Manager

**Job Title and Job Grade**

Centre Manager
Job grade: D1

**Job Purpose**

Responsible for the overall management and maintenance of the centre to provide long-term profitability, sustainable growth and maximize returns.

**Role Location**

Lakeside Mall, Benoni.

**Working Conditions**

Onsite position at Lakeside Mall.

**Reporting Manager**

The Centre Manager reports to the Portfolio Manager.

**Reporting lines**

The position, currently, has the following direct reports:
1. Property Administrator
2. Operations Manager
3. Receptionist
4. Court space Coordinator

Indirect / dotted line reporting

1. Portfolio Accountant
2. Credit controller
3. Marketing Manager and outsourced marketing company

**Budget Responsibility**
- Monitor and control income and expenditure according to business plan strategy and objectives.
- Formulate annual budget, calculate trading densities, ratio analysis and craft own Key Performance Indicators.
- Analyse renewals based on turnover across portfolios as well as market rentals.

**Duties and responsibilities**

**1.**
**Financial Management**
- Capex:

- Ensure capex projects are correctly budgeted.
- Ensure capex projects are done within the budgeted period and cost as well as in line with procurement policies.
- **Forecasting and accruals**:

- Ensure accruals are raised as required monthly and at year end together with the portfolio accountant.
- Monthly forecasting including loading of income projections line by line on the MRI system.
- Accurate income and expenditure forecasts to be done monthly including utilities to ensure budget or better net income is delivered.
- Credit control and arrears management in line with targets set by Finance. Timeous action taken on defaulting tenants including the handing over of debt to attorneys for collection. Financial arrangements were required to be negotiated with tenants.
- Calculate and raise turnover rentals where applicable and ensure all turnover rental certificates are received as required in terms of the lease agreement.
- Check and sign off monthly petty cash.
- Manage gift card sales and follow policies and procedures for reconciliation in conjunction with the paymentology system.
- Ensure ad-hoc advertising sales and agreements are managed and revenue is raised as required.

**2.**
**Leasing**
- Lease negotiations on both renewals and new lets.
- Accurate deal analysis information sheets to be compiled for approval and sign off.
- Manage outstanding leases documentation.
- Annual leasing strategy to be presented with budgets.
- Prepare Feasibilities and spend to be conducted on leasing deals and/or projects in conjunction with Portfolio Manager.
- Ensure offers to lease and/or heads of agreements and/or lease agreements are correctly drafted and signed in line with the Company’s levels of authority.

**3.**
**Risk Management**
- Ensure OHS training required for staff at the building is identified and planned in conjunction with the Portfolio Manager and Training Manager.
- Ensure policies and procedures regarding risk are implemented.
- Identity OHS compliance in all areas of the building including court space.
- Ensure all incidents are reported timeously to insurers.
- Management of external contractors in terms of both SLA and OHS requirements.
- Implementation of and daily management of the preventative maintenance plan and general operational requirements with the Operations Manager.

**4.**
**Administration**:

- Ensure accurate monthly turnover report including analysis of same is provided and loaded on the MRI system.
- Ensure full compliance with the court space procedure and the media metrics system.
- Check all billing forward statements on MRI to ensure accurate billing to all tenants and ad-hoc accounts.
- Ensure compliance with all Growthpoint policies and procedures including but not limited to POPIA.
- Ensure compliance with requirements as set out by the PPRA including ongoing CPD points earning.
- Quarterly MSCI submissions

**5.**
**People Management**
- Conduct bi-annual reviews with all staff on aspirations.
- Identity training needs, succession planning opportunities and manage nonperformance in line with relevant HR processes.
- Employ team members in line with company transformation goals and objectives.

**6.**
**Marketing Management**
- Responsible for the development of Marketing strategies in conjunction with Marketing professionals.
- Ensure annual marketing budget and strategy is prepared, relevant to the centre and in line with leasing strategy for presentation with the annual budgets.
- Ensure marketing company achieve their set KPI’s and comply with the SLA in place.
- Ensure the best use of marketing funds for the betterment of the building.
- Building mutually beneficial relationships with tenants both in the mall and at national head offices, all staff management functions and implementation of preventative maintenance plan (operational).

**7.**
**Reporting**
- Prepare managemen