Commercial Underwriting Lead

3 weeks ago

Cape Town, South Africa RBS Insurance Brokers Full time

**Role Purpose**

The Commercial Underwriter Lead is responsible for overseeing and guiding a team of commercial underwriters at a short-term insurance brokerage, ensuring high standards of underwriting, compliance, and client service are maintained. This role involves both leadership responsibilities and direct underwriting tasks, aiming to optimise team performance and contribute to profitability and customer satisfaction.

Financial:

- Take proactive measures to minimize cancellations and mitigate financial losses.
- Ensure and contribute to minimisation of general expenses.

Client:

- Ensure timely, accurate, and professional communication with all stakeholders, including clients, Account Executives, and insurers.
- Develop and implement strategies to enhance client engagement and service delivery.
- Work to meet client satisfaction targets while adhering to company standards.

Business Processes:

- Guide and support the Commercial Underwriting team towards achieving goals and maintaining standards.
- Provide guidance on underwriting practices and ensure compliance with regulations and company policies.
- Address client complaints promptly and optimise staffing to improve efficiency.
- Generate reports, conduct quality assessments, and take corrective action to uphold quality standards.
- Assist in developing training materials and procedures to enhance team performance.

Adhere to company standard operating procedures performing the following processes on client portfolios (but not limited to):

- General Client enquiries
- New Business
- Renewals
- Endorsements
- Re broke
- Age analysis
- Cancellations
- Refunds
- Invoicing
- Client retention
- Filing and record keeping
- Participate in ad hoc projects.

Learning and Growth:

- Live the RBS values.
- Ensure continuous self-development.
- Share information and knowledge with the team.
- Assist with the Performance management of the Underwriting team.

Minimum Qualifications and Skills:

- Appropriate qualification
- RE5
- FAIS Compliant
- Excellent communication skills
- Excellent analytical skills
- Strong leadership skills

Minimum Experience:

- A minimum 5 years’ experience in Commercial Underwriting
- A minimum of 2-3 years’ team leader experience in a similar role

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