Senior Inbound Ad Hoc Group Proposals Consultant

2 weeks ago


Westville, South Africa Cullinan Holdings Full time

At Thompsons Africa, we are passionate about holidays and service. Throughout our years of history, our staff's dedication and commitment have helped us become a market leader in the tourism industry. We require our staff to be creative and adaptable. In return, you'll get to work in a culture that is fun and dynamic. We are always on the lookout for talented people who have a passion for Tourism. If you would like to be considered joining the Thompsons Africa family, we would love to hear from you

The position will be based in Westville, Durban.

The overall purpose of the Senior Inbound Ad hoc Group Proposals Consultant is to:

- Interpret customer’s needs and requirements
- Successfully negotiate rates and services
- Successfully propose and secure ad hoc groups
- Ensure that all processes are followed during this process and that all confirmed proposals are timeously and effectively handed over to Reservations

**The key performance areas and responsibilities include but are not limited to**:
**1. Maximise quote conversion rates**
- Ensure that the best rates are negotiated and secured with suppliers
- Itinerary development - the ability to put an itinerary together with little to no direction received from the customer in terms of products and services to propose
- Allocation implementation
- Provide value-for-money options
- Adhere to turnaround times
- Follow up on all quotations
- Presentation of proposals
- Analysing quote conversation reports

**2. Supplier relationships**
- Establish and maintain respectful, positive, confident, and effective communication and relationships with suppliers.
- Understand supplier products.
- Establish the best product.
- Actively source new products and creative ideas.

**3. Customer relationships**
- Ensure that customer’s expectations are met, and the highest delivery of service is driven.
- Ensure that customers are offered the best available price and product
- Build and retain relationships with customers
- Effective communication with customers
- Ensure that all correspondence, documentation, and proposals are delivered accurately and timeously
- Follow up with customers and leads
- Establish the reason for the decline of proposals

**4. Teamwork**
- Manage and implement full handover with Reservations
- Proactively get involved to assist where needed in the team and the company as a whole.

**Requirements**:
**Qualification**:

- Grade 12 (essential)
- Related tertiary qualification in Travel and Tourism (highly preferred)

**Core Competencies**:

- Well experienced in proposing ad hoc groups
- Experienced and knowledgeable working within Reservations systems
- Solid product, services, destination, and logístical knowledge of South and Southern Africa.
- High volume/quality communication/consulting with the customer is required (e.g., quoting, changes, recommendations) with a short lead time
- Strong relationships with customers and suppliers
- Services and customer experience focussed, always understanding and considering the customers' expectations and requirements.
- Can manage high volumes whilst maintaining a high level of detail and accuracy
- Maintains quick turnaround times on customer quotations, updates, complaints, and queries.
- Proactive
- Ability to be creative
- Strong negotiation skills
- Organised with strong time management skills
- Listening and writing skills
- Strong team player that also can work independently
- Exceptional at trouble-solving and solutions-driven.



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