Area Manager

2 weeks ago


Durban, South Africa The Foschini Group Full time

**Job ID**:14491**Position Type**:Full-Time**Job Function**:Store Management & Field**Workplace Type**:Stores**Division**:Not Indicated**Province**:KwaZulu-Natal**Location**:KZN All Areas**Suburb**:DurbanPosition Description:
**Responsibilities**:

- Monitor Customer experience for VAS & Hi products in stores - Including aftersales processes
- Driving sales of VAS (Publishing, Insurance, Connect & Hi) products and services in TFG store environment.
- Collaborate with Divisions Area Managers to elevate VAS and Hi performance
- Ensure VAS & Hi store standards and promotional items are in place
- Manage external agents’ performance in stores
- Track market and company sales performance against targets.
- Grow all VAS/hi brand awareness in stores.
- Gather and report customer intelligence.
- Support all department initiatives, give actionable feedback, share best practices, and serve as advocate and information source for department.
- Generate reports for all VAS/hi portfolios.
- Build good relationships with store staff and management.
- Strategize and implement tactics to ensure VAS/hi efficient sales process and increase conversion rates
- Assist with all VAS/hi new incentives and incentive queries.
- Co-ordinate and create training content for all stores VAS/hi initiatives.
- Conduct new and current product training.
- Assist in generating driving and implementing promotional and incentive plans.
- Assist in resolving incentive complaints for all brands.
- Follow up on incentive pay outs and liaise with stores.
- Ensure store staff are registered for incentive programs as well as any additional programs.

**Requirements**:

- Proven operational management experience at store or area management level
- A good understanding of Retail business
- Excellent communication skills
- Previous financial service experience (advantageous)
- Admin and numerically skills
- Planning, organising, leading and co-coordinating skills
- A valid driver’s license
- A business or retail related degree will be advantageous
- The ability to navigate ambiguity in a fast-growth and high change environment (Resilience)
- A solution’s focused approach led by critical thinking and high problem-solving ability
- Excellent interpersonal and communication (written and oral) skills.


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