Restaurant Manager
2 days ago
Western Cape
,
Paarl
Our client in Paarl is looking to appoint a Restaurant Manager.
Responsible for overseeing the daily operations of the restaurant. Duties include hiring and training restaurant staff following company policies, speaking with diners to address concerns or solve problems, and creating work schedules for restaurant staff.
**Essential function and requirements**:
- Coordinate daily front of house and back of house restaurant operations
- Deliver superior service and maximize customer satisfaction
- Respond efficiently and accurately to customer complaints
- Organize and supervise shifts
- Maintain a safe work environment by ensuring high standards of repair, hygiene, and safety and managing inventory
- Appraise staff performance and provide feedback to improve productivity
- Train new and current employees on proper customer service practices
- Keeping track of employee's working hours
- Cash-ups to be completed at the end of each day
- Own reliable transport
**Qualifications and skills**:
- Hospitality qualification preferred
- Minimum of three years relevant experience in a similar position within the hospitality sector
- Excellent verbal and written communications
- Strong knowledge of the food and wine industry
- Ability to set priorities and work independently within set guidelines, display an appropriate sense of urgency
- Good leadership and interpersonal skills
- Strong administration skills
- Problem-solving, decision making, and conflict management skills
- Effective planning, assigning, and delegation of tasks
- Ability to use initiative and be proactive and self-driven
- Experience in disciplinary processes
- Attention to detail pertaining to area of responsibility
- Working knowledge of materials control, Dineplan and Novtel
For more information please contact:
Desmaine Van Der Merwe
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