Trading Systems Support Specialists

7 months ago


Johannesburg, South Africa FirstRand Full time

Job Description
- Build and maintain professional working relationships with all stakeholders displaying excellent abilities to initiate dialogue listen advise influence and negotiate to achieve win win outcomes
- Initiate meetings with key stakeholders to track progress manage expectations and ensure stakeholders requirements are delivered
- Preserve relationships despite airing conflicting views and seeks mutual gains when addressing conflicts
- Anticipate consequences and adapts problem solving based on continual feedback
- Act speedily to resolve problems queries and complaints
- Adapt communication styles to meet the needs of different audiences
- Analyse the business need and current process and identify where there is waste or risk and where processes could be improved
- Understand how systems relate to each other and to other systems and processes in the bank
- Analyse and reconcile differences between different systems
- Recommend improvements and use influence to get stakeholder buy-in
- Physically log the request for change to the relevant development team and advise the stakeholder of its status and need for priority
- Follow up with the business to encourage them to push for priority
- Track user requests and incidents identify commonalities and trends and create reports to stakeholders that highlight trends risks and mitigating actions
- Support users with daily requests and incidents in line with agreed SLAs for responses and repairs
- Analyse root causes of system failures and resolve these in conjunction with relevant stakeholders
- Track user requests and incidents and perform trend analysis to identify where processes could be further improved
- Ensure training documentation is provided and readily available and if not with the assistance of the
- Update documentation to enable cross-skilling, enhance knowledge sharing and reduce key man dependencies
- Demonstrate pride in the organisations brand services and products by consistently delivering on the brands promise
- Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
- Stay relevant and up to date with legislations and new developments
- Maintain a positive attitude and respond openly to feedback
- Handle stress in ways that do not negatively impact others
- Plan and manage own workflow anticipating obstacles juggling priorities and following through on objectives within agreed time frames and according to quality standards
- Take ownership of personal career development leveraging formal and informal opportunities
- Read situations and organisational realities
- Set aside personal agenda for the greater good
- Act in an ethical transparent and morally defensible manner including highlighting unethical practices
- Share debate and communicate learnings
- Flag and debate issues constructively
- Promote a friendly cooperative climate

Job Details

Application Closing Date

26/05/24


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